Karen Bidwell

Store Manager

Dollar General Store

Dexter, NY

09.2021 - 11.2024

Managed daily banking activities such as deposits and withdrawals.
Implemented campaigns and promotions to help with developing goods and services.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Evaluated store performance and incorporated feedback to implement improvement plans.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Identified opportunities for cost savings through waste reduction initiatives.
Established store tactics and strategies to achieve operational performance and sales goals.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Developed strategies to maximize sales and profitability.
Updated POS system with new products and promotional offers.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Monitored employee performance and identified performance gaps for corrective action.
Created weekly work schedules for store personnel.
Performed regular price checks to ensure competitive pricing.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Recruited, trained and supervised new employees.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Updated and maintained store signage and displays.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Resolved customer complaints in a timely manner.
Monitored inventory levels and placed orders to restock shelves.