Karen Blaine
Tucson,AZ
Summary
Accomplished Program Manager Sr. at Tohono O'odham Nation - Senior Services, adept in strategic planning and process improvement. Leveraged problem-solving and team leadership skills to enhance program efficiency and foster stakeholder relationships. Achieved significant milestones in project management and staff development, contributing to improved program outcomes and employee retention. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
19
19
years of professional experience
Work History
Program Manager Sr.
Tohono O'odham Nation - Senior Services
04.2018 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Coached team members on productivity strategies to accomplish challenging goals.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Program Coordinator
Tohono O'odham Nation - Senior Services
11.2012 - 04.2018
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
Community Outreach Coordinator
Tohono O'odham Community Action
11.2005 - 01.2011
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Built a robust network of professional contacts who could be leveraged for resource sharing or collaborative ventures in support of community outreach objectives.
- Coordinated logistics for large-scale events such as health fairs or neighborhood cleanups, resulting in well-executed projects with high levels of satisfaction among attendees.
- Increased public awareness of local resources by organizing and promoting community events.
- Boosted attendance at community events through strategic marketing efforts, including social media campaigns and local advertising.
- Developed presentations for public events, community groups and school assemblies.
- Collaborated with diverse groups of individuals across different sectors to identify common goals and develop innovative solutions to pressing challenges within the community.
Education
Master of Arts - Social Work
05.2005
Bachelor of Arts - Social Work
05.2001
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Process Improvement
- Team leadership and direction
- Decision-Making
- Project Coordination
- Training and Development
- Critical Thinking
- Flexible and Adaptable
- Good Judgment
Timeline
Program Manager Sr. - Tohono O'odham Nation - Senior Services
04.2018 - Current
Program Coordinator - Tohono O'odham Nation - Senior Services
11.2012 - 04.2018
Community Outreach Coordinator - Tohono O'odham Community Action
11.2005 - 01.2011
Arizona State University - Master of Arts, Social Work
Arizona State University - Bachelor of Arts, Social Work
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