Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Blair

Spring Hill,TN

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Administrative Support

Amazon
10.2017 - Current


  • Divert: Pick to buffer
  • Yard Marshal: IB Dock Management, line hauls,
  • Seasonal Shift Assistant
  • Administrative Support IV
  • Monitored different data processes to identify areas for improvement and implement plans to streamline and optimize outputs.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed research to collect and record industry data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Provided best-in-class support to team members, closely monitoring activity to best meet needs.
  • Troubleshot and fixed [Type] process hang-ups to maintain swift flow of daily tasks.

Hostess

Bob’s Steak and Chop House, Omni
05.2018 - 01.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Youth Care Worker

Uspirtius
11.2016 - 01.2017
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Assisted in proper evacuation of youth during emergency situations such as inclement weather.
  • Listened to clients' concerns and provided encouragement and support.
  • Supported individuals dealing with mental health and emotional issues.
  • Completed clear and concise documentation of youth behavior and actions.
  • Assisted youth with obtaining resources such as food, clothing and shelter.

Customer Care Call Representative Floor Lead

CPR, Courier Journal
12.2015 - 01.2017
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Sale Associate Shift Lead, •Cashier

J.C. Penney’s
10.2012 - 06.2014
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

No Degree - Prenursing Studies

Eastern Kentucky University
Richmond, KY
2018

High School Diploma -

Grand Ledge High School
Grand Ledge, MI
05.2014

Skills

  • Creating Presentations and Proposals
  • Interdepartmental Communication
  • Coordinate Service Contracts
  • Admissions Screening
  • Records and Database Management
  • Handling Complaints
  • Report Analysis
  • Administrative Leadership
  • Administration and Operations
  • Microsoft Office
  • Data Entry
  • Microsoft Excel
  • Analytical and Critical Thinking
  • Customer Database Systems

Timeline

Hostess

Bob’s Steak and Chop House, Omni
05.2018 - 01.2019

Administrative Support

Amazon
10.2017 - Current

Youth Care Worker

Uspirtius
11.2016 - 01.2017

Customer Care Call Representative Floor Lead

CPR, Courier Journal
12.2015 - 01.2017

Sale Associate Shift Lead, •Cashier

J.C. Penney’s
10.2012 - 06.2014

No Degree - Prenursing Studies

Eastern Kentucky University

High School Diploma -

Grand Ledge High School

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