Summary
Overview
Work History
Education
Skills
Timeline
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Karen Bobadilla-Lopez

Rosemead,CA

Summary

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Retail Sales Associate

TJ Max
09.2023 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Deliver excellent customer service to customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.

Collections/ Account Specialist

Nordstrom
09.2020 - 11.2022
  • Handle high volume of inbound and outbound calls
  • Set up new customer accounts and updated existing profiles with latest information.
  • Specialize in attempt to collect payments on past due debts from clients
  • Bring resolution to unpaid accounts by analyzing financial struggles and offer different programs
  • Build customer relationships
  • Analyze credit bureau data as needed and advise client accordingly to prevent credit reporting
  • Identify high risk delinquent accounts and take appropriate actions
  • Document and update customer contact and record notes about things discussed during call
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Document accounts thoroughly, consistent and fast paced
  • Served more than 200 customers in a day
  • Excellent problem solving skills
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.

Assistant Manager

Carter's
12.2017 - 03.2020


  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintain daily records of all transactions and generate reports for store manager and district manager
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Assistant Manager, Customer Service

The Children's Place
07.2015 - 11.2017
  • Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
  • Took ownership of customer issues and followed problems through to resolution.
  • Kept accurate records to document customer service actions and discussions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced wait times for customers through efficient task delegation and resource allocation.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.

Front Desk Receptionist

Robert Hindin and Associates
06.2009 - 04.2015
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

West LA College - child development

West LA College
Culver City, CA

Skills

  • Customer service
  • Problem-Solving
  • Positive and professional
  • Independent judgement
  • Organizational Skills
  • Teamwork and Collaboration
  • Cash Handling
  • Customer Engagement
  • Professional Appearance
  • Fluent in Spanish

Timeline

Retail Sales Associate

TJ Max
09.2023 - Current

Collections/ Account Specialist

Nordstrom
09.2020 - 11.2022

Assistant Manager

Carter's
12.2017 - 03.2020

Assistant Manager, Customer Service

The Children's Place
07.2015 - 11.2017

Front Desk Receptionist

Robert Hindin and Associates
06.2009 - 04.2015

West LA College - child development

West LA College

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