Karen Bolin
Burleson,TX
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Summit Health
12.2023 - 07.2024
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Checked patient insurance, demographics, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Answered phone calls and messages for 5-physician in Nephrology medical facility, scheduling appointments, and handling patient inquiries.
Sales and Business Development Professional
Texas Overhead Door
01.2019 - 07.2022
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel
- Organized and maintained filing systems, both paper and electronic
- Prepared documents such as correspondence, presentations, spreadsheets, reports, and other materials using Microsoft Office applications
- Trained junior sales staff on techniques for improving customer service experience
- Processed customer payments using various payment methods including credit cards, checks, and money orders
- Negotiated contracts with clients to ensure profitable outcomes for the company
- Scheduled appointments for clients and recorded all client data into the system.
- Managed needs of more than 10-20 customers at once using strong prioritization and multitasking abilities.1
Manager of Business Development and Sales
Lonestar Ranch and Outdoors
11.2011 - 08.2018
- Resolved customer complaints in a timely manner to maintain positive relationships with customers
- Handled cash register transactions accurately while providing excellent customer service
- Developed and implemented marketing campaigns to increase product awareness
- Managed approximately 40-50 incoming calls, emails, and faxes per day from customers,
- Organized the sales floor to ensure merchandise was attractively displayed
- Advised on developing new service and product offerings to increase shares in emerging markets.
Education
High School Diploma -
Crook County High School
Prineville, OR06.1973
Skills
- Medical Billing
- Records Management
- Front Desk Operations
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Insurance Authorizations
- Patient Billing
- Medical Office Procedures
- Telephone Etiquette
Additionalcoursework
Additional Coursework in medical billing and coding
Oil and Acrylic painting, Crafting, movies and music
I have enjoyed painting since the 80s I have shown my art in art galleries in San Diego, Laurence Wells resort in Escondido, CA, and various art shows . I paint anything that catches my eye. I love color so a lot of my paintings are bright and vibrant.
Timeline
Medical Receptionist
Summit Health
12.2023 - 07.2024
Sales and Business Development Professional
Texas Overhead Door
01.2019 - 07.2022
Manager of Business Development and Sales
Lonestar Ranch and Outdoors
11.2011 - 08.2018
High School Diploma -
Crook County High School
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