Karen Booker Anderson
Summary
Dynamic Patient Access professional at Intermountain Health Lutheran Hospital, recognized for exceptional customer service and teamwork. Adept at problem-solving and maintaining a calm demeanor under pressure, I consistently foster a positive environment while ensuring efficient operations. Committed to excellence, I leverage strong communication skills to enhance patient experiences.
Overview
28
28
years of professional experience
Work History
Patient Access
Intermountain Health Lutheran Hospital
01.2015 - Current
- Welcome patients and family members at Triage Desk, asking reason for visit.
- Contact medical staff immediately if necessary.
- Direct visitors to appropriate area.
- Enter patient rooms to register and gather correct insurance information and copays.
- Greet ambulances and enter patient into computer for treatment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Patient Representative
Intermountain Health Lutheran Hospital
09.1997 - 01.2015
- Checked in walk-in and scheduled radiology patients.
- Instructed patient on upcoming exam preparation.
- Ordered radiology images for courier and patients.
- Provided excellent customer service to patients and medical staff.
- Communication with radiologist and ordering physicians with results of exams for appropriate treatment.
- Greeted and assisted patients with check-in procedures.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Responded to inquiries by directing calls to appropriate personnel.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Time management
- Multitasking
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Timeline
Patient Access
Intermountain Health Lutheran Hospital
01.2015 - Current
Patient Representative
Intermountain Health Lutheran Hospital
09.1997 - 01.2015
Similar Profiles
BETSY DE LEONBETSY DE LEON
Director of Women's Services at Intermountain Health Lutheran HospitalDirector of Women's Services at Intermountain Health Lutheran Hospital
Jerren ClarkJerren Clark
Registered Nurse in Cath and EP Lab at Intermountain Health-Lutheran HospitalRegistered Nurse in Cath and EP Lab at Intermountain Health-Lutheran Hospital
Amaya TateAmaya Tate
CNA at Intermountain Health Lutheran HospitalCNA at Intermountain Health Lutheran Hospital
Paige DialaPaige Diala
Patient Access at R1RCMPatient Access at R1RCM
Cara TsirosCara Tsiros
Patient Access at Wentworth Douglass HospitalPatient Access at Wentworth Douglass Hospital