Summary
Overview
Work History
Education
Skills
Websites
Training
Additional Relevant Experience
References
Timeline
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KAREN BOUCHARD

Justin,TX

Summary

Results-driven supply chain professional with extensive expertise in material requirement and master production planning. Proven ability to solve complex problems and navigate diverse variables in non-standardized environments. Adept at coordinating value-added programs alongside Purchasing and Operations to enhance business performance, while also managing customs compliance, inventory control, and transportation logistics. Seeking to apply a strong track record of process control and quality improvement initiatives in a buyer, planner, or supply chain role within a forward-thinking organization.

Overview

26
26
years of professional experience

Work History

Oracle Supply Chain Planner

WABTEC CORPORATION
Fort Worth, TX
07.2024 - 03.2025
  • Executed strategic communication of organizational goals, programs and processes in the Texas Mining sector.
  • Resolved issues and developed objectives for self and team.
  • Reported findings to OpEx and materials leadership consistently.
  • Implemented strategies to optimize inventory management, boosting efficiency in stock movement.
  • Formulated and deployed plans reducing unnecessary, idle, and non-compliant inventory.
  • Effectively managed variations in customer orders along with addressing supply chain interruptions.
  • Updated Oracle attributes ensuring compliance with strategic material objectives.
  • Generate and distribute weekly pegging report tracking MTA material shortages.
  • Performed routine analysis of system data to detect inconsistencies in planning.
  • Coordinated SISCO release timeline.
  • Collaborated with configuration and control cut-in specialist to maintain planning precision.
  • Oversee tracking processes for VMI material and chemical supply issues.
  • Executed comprehensive monthly BULK inventory write-offs.
  • Guided diverse projects aimed at improving overall procedures.
  • Ensured compliance with regulatory requirements and industry standards across all supply chain processes.
  • Collaborated with cross-functional teams to align supply chain strategies with business objectives.
  • Coordinated with suppliers to ensure raw materials met quality standards and delivery schedules.
  • Developed and maintained a sustainable supply chain program, focusing on environmental and social responsibility.
  • Coordinated with logistics teams to ensure timely arrival of goods at distribution centers or retail locations.
  • Conducted capacity planning to ensure resources were adequately allocated to meet fluctuating demand.
  • Created reports on inventory management trends, supply chain KPIs, and other related data points.
  • Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
  • Directed logistics operations, including warehousing and transportation, to enhance distribution efficiency.
  • Prepared presentations outlining proposed solutions for improving overall supply chain efficiency.
  • Managed day-to-day communication with suppliers regarding order status changes or delays.
  • Led supply chain process improvement initiatives, resulting in increased operational effectiveness.
  • Oversaw inventory management, optimizing stock levels to meet production demands while minimizing holding costs.
  • Identified areas of improvement in existing processes by analyzing historical data from previous projects.
  • Implemented new or improved supply chain processes to enhance efficiency or performance.
  • Managed end-to-end supply chain operations, ensuring timely delivery of products.
  • Developed and implemented supply chain strategies to reduce costs and improve efficiency.
  • Designed supply chains to support business strategies adapted to changing market conditions, new business opportunities or cost reduction strategies.

Escalations Specialist

ZEBRA TECHNOLOGIES
Fort Worth, TX
09.2019 - 07.2024
  • Collaborated to address escalated order discrepancies beyond standard service level agreements.
  • Managed key customer accounts including Bluestar, ScanSource, Ingram, Target, USPS, Toshiba/Kohl's, Walgreens and Wal-Mart.
  • Generate serial number reports by pallet for serialized shipments to the USPS account team.
  • Address problems promptly during collaboration with Supply OPS/Sales and 3PL for customer expedites.
  • Utilized organizational knowledge to drive problem resolution within service levels.
  • Managed project resolutions by coordinating with engineering, technical support, customer and partner services, IT departments.
  • Communicates updates and resolutions to customer-facing teams.
  • Collaborates with management and stakeholders to update on the status of resolution until finalized.
  • Sent detailed directions to other organizations like customer and partner services, repair operations, and supply chain for issue resolution.
  • Collaborated directly with end customers to gain comprehensive understanding of concerns and issues.
  • Handled escalations and streamlined the exception process across backorders, RMA resolution, and inventory issues.
  • Coordinated weekly deliveries ensuring alignment with USPS deployment plan from FL1.
  • Collaborated with customer during reviews alongside Sales and Supply Ops team.
  • Coordinated with teams to address and close out ASN related matters.
  • Engage in USPS core team meetings on a weekly basis.
  • Resolved various issues related to shipping and logistics.
  • Reviewed backlog orders to ensure timely processing.
  • Certified alignment of submitted expedites with established standards before granting approvals.
  • Collaborated weekly with ScanSource sales and account teams on managing open orders.
  • Collaborate with Ingram sales and account teams on weekly open orders.
  • Facilitated IR creation and delivery releases for zebra4zebra team across US/Canada locations.
  • Supported deliveries received by the 3PL with large line amounts, splitting them into separate deliveries.
  • Aided quality team in resolving material issues.
  • Coordinated with OM, CRT, and NALA collections teams to resolve order holds promptly.
  • Engaged with multiple Zebra diversity and inclusion organizations.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Mentored junior team members and managed employee relationships.
  • Developed solutions to improve customer service experience.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted in training new escalation specialists on procedures and processes.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Developed and implemented strategies for improving customer service experience.
  • Updated databases with new and modified customer data.
  • Researched, analyzed, and resolved complex customer inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Interfaced with internal departments to ensure timely resolution of escalated cases.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Worked closely with other teams to identify trends in escalated cases.

Service Parts Analyst

MOTOROLA MOBILITY MBG
Chicago, IL
05.2017 - 09.2019
  • Managed replenishments for a specific range of spare parts from Motorola warehouses.
  • Oversaw spare parts usage at Service Centers, ensuring accurate tracking.
  • Standardized spare parts management for North American customers.
  • Managed successful customer material return processes.
  • Managed resolution of RMA issues related to receiving and credit discrepancies.
  • Collaborated with Service Operations team to predict swap phone demand.
  • Oversaw NPI material readiness for service centers and L3 customers.
  • Ensured supply commitments and performance aligned with customer product demand.
  • Releases regular business reports according to departmental requirements.
  • Enhanced collaboration across various functions and regions.
  • Measured inventory levels in North America hub.
  • Managed material allocation as needed.
  • Implemented strategies for automating organizational processes.
  • Organized client meetings to provide project updates.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.
  • Implemented strategies to take advantage of new opportunities.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Analyzed key performance indicators to identify effective strategies.

Material Specialist

Gogo LLC
Bensenville/Chicago, IL
01.2016 - 05.2017
  • Conducted comprehensive physical inventory of Airborne and Terrestrial materials at multiple US and Canadian warehouses.
  • Executed management of cycle counts at the Bensenville location concerning Airborne stock.
  • Refined procedural documentation to improve comprehension and compliance.
  • Managed delivery of terrestrial items to cell sites.
  • Executed efficient transfer of orders between warehouses.
  • Coordinated stock part inventory for efficient allocation.
  • Managed distribution of serialized parts.
  • Conduct inventory adjustments for aviation and ground-based materials.
  • Implemented strategic warehouse and delivery location setups.
  • Prepared comprehensive reports on physical inventories for administrative and financial departments.
  • Coordinated shipments across international borders for Gogo divisions.
  • Generated required documentation (Commercial invoices/NAFTA/SLI/POA).
  • Conducted thorough analysis of HS Tariff codes for each item listed on the Commercial Invoice.
  • Negotiated annual warehousing rates for floor space and skid spots with third-party providers.
  • Coordinated logistics for material pick-up and shipment.
  • Analyzed new available materials and technologies for use suitability.
  • Maintained a safe working environment by adhering to all safety protocols.
  • Utilized standard formulas to prepare measurement tables and conversion charts.
  • Developed relationships with vendors to negotiate favorable terms for purchases.
  • Advised management on best practices related to purchasing policies and procedures.
  • Analyzed material requirements and identified potential sources of supply.
  • Packaged products and goods to arrange transportation for shipment.
  • Encouraged and improved cross-department internal communication.
  • Recommended solutions for potential quality problems to increase division productivity.

Global Material Specialist

MOTOROLA MOBILITY
Chicago, IL
09.2013 - 01.2016
  • Led production planning for displays and imagers targeting new product launches.
  • Facilitate weekly supplier meetings; discuss changes and obtain commitments.
  • Facilitated faster payment processing by correcting inaccuracies in receipts and payment terms.
  • Confirmed imager component deliveries including VCM, lens, and sensor.
  • Generated aggregate prototype demand per program variant by part number.
  • Coordinated with multiple suppliers to streamline delivery schedules.
  • Ensured materials reached designated locations ahead of project build schedules.
  • Maintained PO coverage across Chicago, China, and Brazil locations.
  • Reduced risk by aligning current stock levels with upcoming shipments.
  • Provided hands-on training and coaching for junior staff on office policies and regulations.
  • Analyzed new available materials and technologies for use suitability.
  • Coordinated with other departments to ensure timely delivery of materials.
  • Identified areas where improvements can be made within the procurement process.
  • Maintained positive working relationships with fellow staff and management.
  • Analyzed product labels and purchase orders to verify shipment content accuracy.
  • Researched new products, services, and suppliers to identify cost-saving opportunities.

Planning / Scheduling, Consultant Business Operations

MOTOROLA MOBILITY
Fort Worth, TX
01.2005 - 09.2013
  • Managed distribution center's weekly and monthly targets.
  • Monitored and reported on supply lead time and product availability.
  • Oversaw 3rd-party logistics transfers to ensure smooth operations.
  • Coordinated new product releases with NPI teams.
  • Facilitated order management processes for distribution center Account Managers.
  • Reviewed and analyzed weekly and monthly performance of customer-requested ship dates.
  • Coordinated inventory logistics and supply levels with input from distribution planners, supply chain leads, end customers.
  • Collaborated with account and supply leads to fast-track freight delivery.
  • Managed scheduling of customer orders for multiple international and national clients, ensuring goal achievement.
  • Managed capacity and order book to maintain efficient distribution center operations.
  • Optimized organization of customer order books by introducing new processes.
  • Acted as R12 Super User managing EDI order corrections across multiple processes.
  • Reduced obsolescence by coordinating rework needs and controlling bill of material effective dates.
  • Collaborated with cross-functional team to drive strategic plan during monthly Sales and Operations meeting.
  • Assessed company operations for compliance with safety standards.
  • Analyzed company's expenditures and developed financial models.
  • Identified needs of customers promptly and efficiently.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Implemented strategies to take advantage of new opportunities.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed key performance indicators to identify effective strategies.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.

Manufacturing Scheduler

MOTOROLA, INC.
Fort Worth, TX
01.2001 - 01.2005
  • Oversaw and coordinated daily production schedules for back-end manufacturing operations.
  • Coordinated tasks in accordance with resource availability and established priorities.
  • Synchronized inventory levels with projected customer requirements.
  • Fostered timely completion of base stations through collaboration with test areas.
  • Collaborated with Operations and Account teams to achieve 95% FSSD on-time delivery goals.
  • Optimized coordination with Lean Manufacturing team to guarantee simultaneous shipment of base stations and customer spares.
  • Analyzed resource requirements for each project and identified potential conflicts or delays.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained accurate records of all tasks completed by the team.
  • Performed data entry into computer systems for tracking purposes.
  • Created, updated, and monitored project schedules for multiple departments.

Order Administration

MOTOROLA, INC.
Fort Worth, TX
01.1999 - 01.2001
  • Generated POs in Oracle system for telecom clients like Alltel, Sprint, and international businesses.
  • Managed daily order status logs effectively.
  • Collaborated with program administrators to assess and update the order book regularly.
  • Ensured regular CRSD and FSSD report maintenance on a weekly/monthly basis.
  • Aligned shipment dates according to ship card, ensuring realistic delivery times.
  • Collaborated with various departments to push forward strategic objectives during regular sales and operations sessions.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Bachelor of Arts (BA) - Sport Management and Psychology

National-Louis University
Evanston, IL

Associate of Arts (AA) - General Studies

Moraine Valley Community College
Palos Hills, IL

Skills

  • Distribution Schedule Management
  • Operational Deployment
  • Excess Inventory Management
  • New Product Development
  • Performance Metrics Analysis
  • Demand Signal Analysis
  • Inventory management
  • Supply chain optimization
  • Data analysis
  • Oracle software
  • Project management
  • Customer service
  • Logistics coordination
  • Cross-functional collaboration
  • Regulatory compliance
  • Problem resolution
  • Capacity planning
  • Communication skills
  • Process improvement
  • Team collaboration
  • Demand forecasting
  • Production planning
  • Transportation management
  • Materials management
  • Sourcing strategies
  • Supplier negotiation
  • Warehouse management
  • Cost reduction
  • Six sigma methodologies
  • Lean principles
  • Continuous improvement initiatives
  • Supply chain modeling
  • Strategic sourcing
  • ERP systems proficiency
  • Supply chain distribution
  • Production scheduling
  • Forecasting accuracy
  • Negotiating
  • Logistics planning
  • Forecast monitoring
  • Warehouse operations
  • Logistics management
  • Multi-plant experience
  • Supply chain management
  • New vendor setup
  • Demand planning
  • Supply and demand requirements
  • Oracle Suite
  • Goal setting
  • Teamwork
  • Professional demeanor
  • Team management
  • Cross-functional team leadership
  • Problem-solving abilities
  • Effective communication
  • Material requirement planning
  • Team building
  • Inventory analysis

Training

  • Power BI
  • Microsoft Office applications
  • MRP and ERP systems – Oracle 11i, 11.03, r12
  • Oracle Business Intelligence Enterprise
  • AS400
  • Microsoft Navision
  • ECC/SAP System
  • Salesforce
  • Workday

Additional Relevant Experience

  • MOTOROLA INC., Team Leader / Trainer, Arlington Heights, IL
  • MC SPORTING GOODS, Assistant Store Manager, Arlington Heights, IL

References

References available upon request.

Timeline

Oracle Supply Chain Planner

WABTEC CORPORATION
07.2024 - 03.2025

Escalations Specialist

ZEBRA TECHNOLOGIES
09.2019 - 07.2024

Service Parts Analyst

MOTOROLA MOBILITY MBG
05.2017 - 09.2019

Material Specialist

Gogo LLC
01.2016 - 05.2017

Global Material Specialist

MOTOROLA MOBILITY
09.2013 - 01.2016

Planning / Scheduling, Consultant Business Operations

MOTOROLA MOBILITY
01.2005 - 09.2013

Manufacturing Scheduler

MOTOROLA, INC.
01.2001 - 01.2005

Order Administration

MOTOROLA, INC.
01.1999 - 01.2001

Bachelor of Arts (BA) - Sport Management and Psychology

National-Louis University

Associate of Arts (AA) - General Studies

Moraine Valley Community College

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