Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Bowden

Columbus,GA

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

30
30
years of professional experience

Work History

Call Center Receptionist

WGECC
01.2017 - 06.2021
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Operated multi-line telephone system to independently handle over 100 calls each day.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

Call Center Representative

Aflac
08.1991 - 01.2017
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Consistently maintained 100% customer service satisfaction ratings through quality control and standards .

Education

No Degree - Business

Columbus State University
Columbus, GA

Skills

  • Performance Goals
  • Administrative Duties
  • Medical Records Management
  • Call Center Software
  • Team Goals
  • Customer Experience
  • Quality Assurance Evaluation
  • Switchboard Operations
  • Customer Service
  • Multi-Line Phone Systems
  • Conflict Resolution
  • Appointment Scheduling
  • Operating Telephones
  • Answer Telephone Calls
  • Patient Information
  • Call Volume Analysis

Timeline

Call Center Receptionist

WGECC
01.2017 - 06.2021

Call Center Representative

Aflac
08.1991 - 01.2017

No Degree - Business

Columbus State University

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Karen Bowden