Karen Bowles

• Built strong team by recruiting and developing top sales talent.
• Set ambitious sales goals and motivated strong performance to keep team growing effectively.
• Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
• Expanded company customer base and cemented market presence by implementing strategic sales plans.
• Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
• Managed a high-performing sales team, consistently achieving and surpassing set targets.
• Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
• Boosted sales performance by implementing effective team training and coaching strategies.
• Conducted quarterly reviews of each team member''s progress towards achieving established goals, providing constructive feedback as needed.
• Coordinated regular trainings on product updates or new offerings so that the entire sales force stayed informed about current industry developments.
• Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives.
• Supported stores conducting sales promotions and special events.
• Exceeded annual revenue targets by effectively allocating resources and prioritizing high-value accounts.
• Fostered an environment of collaboration within the sales team which encouraged knowledge sharing and group problemsolving.
• Mentored junior team members to develop their skills and advance their careers with the company.
• Managed Number-member sales team activities to consistently meet Number% of sales quotas.
• Optimized pricing strategies based on competitive analysis, resulting in improved profitability without sacrificing market share.
• Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
• Oversaw all aspects of the sales cycle from prospecting to closing deals, ensuring a seamless experience for customers.
• Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
• Contributed to successful daily upkeep of warehouse inventory tracking.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.
• Built relationships with customers and community to promote long term business growth.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Trained new employees on customer service, money handling and organizing strategies.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Achieved or exceeded company-defined sales quotas.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Presented professional image consistent with company's brand values.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Negotiated prices, terms of sales and service agreements.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Informed customers of promotions to increase sales productivity and volume.

Trained store Managers and Cahiers alike

On POS,credit cards, customer orders

Head cashier all the 6 years,

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Educated employees on register use, merchandising, and customer service.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
• Assisted customers by answering questions and fulfilling requests.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Led cashiers and associates in providing thoughtful customer service.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
• Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
• Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Processed both cash and card purchases and returns.
• Resolved escalated customer disputes with special actions such as discounts.
• Streamlined the checkout process for improved customer experience and reduced wait times.
• Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
• Facilitated and logged store opening, closing, and shift changes.
• Alleviated customer service needs with policy-appropriate solutions.
• Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
• Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
• Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
• Contributed to store promotions by informing customers of available discounts or special offers at checkout.
• Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
• Maintained stock to meet expected customer demand.
• Engaged with customers to gather feedback, leading to improvements in service and product offerings.
• Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.

Implemented promotional strategies to increase sales, effectively communicating offers to customers.

Planogram implementation. Specialized sales with the clearance and clothing areas.

Did weekly price changes, signs and labels.

Opened and Closed the store.

Managed money, and deposits.