Karen Bowman

Work History

Beach House Hotel

01.2023 - Current

Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Developed high-performing teams through effective coaching, mentoring, and performance management strategies.

Doubletree By Hilton

05.2022 - 01.2023

Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
Oversaw day-to-day operations of 223-room hotel with staff of 50 + employees
Resolved problems, improved operations and provided exceptional service
Motivated, trained, and disciplined employees to maximize performance.

Hampton Inn & Residents Inn

06.2021 - 05.2022

Implemented sales tactics which included third party web sites, aggressive back yard sales efforts
Handled customer relations issues, enabling quick resolution and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Increased sales revenue by developing and implementing effective sales strategies.
Met with clients, delivering presentations, and educating on product and service features and offerings.

Tapestry Hotel Collection By Hilton

12.2019 - 06.2021

The Sire Hotel Tapestry Collection by Hilton - 42 room boutique style hotel in Downtown Lexington
Currently, monitoring the general hotel operations
Ensuring the health and safety of customer.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Hampton Inn By Hilton

05.2015 - 12.2019

Ensured operations ran smoothly and created reports for department heads
Experience in dealing with employee issues, worked on coaching and counseling employees with various issues.
Managed budget implementations, employee reviews, training, schedules and contract negotiations..
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Homewood Suites By Hilton

10.2013 - 05.2015

Designed monitored audit programs targeting accounts with large variances
Excellent interpersonal and communication skills, complementing proven creative problem solving capabilities.
Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.