Summary
Overview
Work History
Education
Skills
Timeline
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Karen Bowman

Summary

  • Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, with excellent interpersonal, coaching and communication skills. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Taco Mama
12.2021 - 03.2024
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
  • Recruited top talent to maximize profitability.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Processed employee claims involving performance issues and harassment.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
  • Oversaw the implementation of updated HR policies while ensuring consistency across organizational levels for more efficient enforcement of rules governing the workplace environment.
  • Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
  • Ensured timely and accurate month-end closing procedures, facilitating prompt financial reporting to stakeholders.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Assistant Manager

Taziki's Mediterranean Cafe
07.2019 - 12.2021
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Oversaw the implementation of updated HR policies while ensuring consistency across organizational levels for more efficient enforcement of rules governing the workplace environment.

Restaurant Team Member

Bass Pro Shops
05.2011 - 06.2019
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Cultivated warm relationships with regular customers.

Education

Associate of Arts - Graphic Design

Art Institute of Cincinnati
Cincinnati, OH

Skills

  • Product and service knowledge
  • Operations Management
  • Task Delegation
  • Recruiting and interviewing
  • Employee Scheduling
  • Employee Performance Evaluations
  • Staff Development
  • Team motivation
  • Payroll Administration
  • Employee Relations

Timeline

Assistant Manager

Taco Mama
12.2021 - 03.2024

Assistant Manager

Taziki's Mediterranean Cafe
07.2019 - 12.2021

Restaurant Team Member

Bass Pro Shops
05.2011 - 06.2019

Associate of Arts - Graphic Design

Art Institute of Cincinnati

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Karen Bowman