Karen Bowman
Hotel Manager
Half Moon Bay,CA
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
General Manager
Beach House Hotel
01.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant General Manager
Doubletree By Hilton
05.2022 - 01.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Assistant Hotel Manager
American Cruise Lines
06.2021 - 04.2022
- Provide a positive guest experience through quality, safety, and strong customer service
- Continuously improve the daily performance of the shipboard team and hotel department and provide guests with a memorable cruise.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Hotel General Manager
The Sire Hotel
12.2019 - 06.2021
- 42 room boutique style hotel in Downtown Lexington
- Currently, monitoring the general hotel operations
- Ensuring the health and safety of customer
- Conducted daily inspections to ensure hotel accommodations and grounds exceeded Hilton's quality standards.
Hotel General Manager
Hampton Inn
05.2015 - 04.2019
- Directed operations, financial performance, and guest services for an 88-room hotel
- Led pre-opening activities encompassing recruitment, training, brand alignment, marketing, safety, and revenue generating strategies
- Prepared monthly, quarterly, and annual forecasts for ownership and management company.
Director of Sales and Marketing
Homewood Suites
10.2013 - 05.2015
- Responsible for growing the revenue and market share for the hotel
- Visiting clients as well as entertaining them within the hotel
- Building and developing strong relationships with both new and old customers
- Working within the local markets to promote hotel.
Education
Associate of Arts -
Pasadena City College
Pasadena, CASkills
- Operations Management
- Employee relations and conflict resolution
- P&L Management
- Cost Control
- Quality Assurance
- Human Resources
- Brand Management
- Guest Relations
- Revenue Generation
- Brand Management
- Guest Relations
- Revenue Generation
References
Available on request.
Timeline
General Manager
Beach House Hotel
01.2023 - Current
Assistant General Manager
Doubletree By Hilton
05.2022 - 01.2023
Assistant Hotel Manager
American Cruise Lines
06.2021 - 04.2022
Hotel General Manager
The Sire Hotel
12.2019 - 06.2021
Hotel General Manager
Hampton Inn
05.2015 - 04.2019
Director of Sales and Marketing
Homewood Suites
10.2013 - 05.2015
Associate of Arts -
Pasadena City College
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