Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Karen Boyd

Karen Boyd

Kellogg,IA

Summary

Accomplished Vision Center Manager at Walmart, adept in optical knowledge and employee relations, significantly enhanced store performance through strategic inventory and team management. Excelled in fostering teamwork, leading to improved customer service and reduced shrinkage rates. Skilled in computer applications and mentoring, achieving a harmonious balance between operational efficiency and employee development.

Overview

17
17
years of professional experience

Work History

Vision Center Manager

Walmart
09.2022 - Current
  • Maintained a high standard of visual merchandising, creating an inviting environment for customers to explore products.
  • Recruited hired, and trained new team members, instilling a strong commitment to customer satisfaction from day one.
  • Increased overall store performance by optimizing inventory management and merchandise presentation.
  • Implemented comprehensive loss prevention strategies, resulting in reduced shrinkage rates and improved profitability.
  • Coordinated scheduling for employees, ensuring optimal staffing levels during peak hours without sacrificing service quality.
  • Worked closely with district management to align vision center goals with company-wide objectives and drive continued success in the retail environment.
  • Conducted regular performance evaluations for staff members, providing constructive feedback to facilitate professional growth.
  • Ensured compliance with all regulatory requirements, maintaining accurate records and documentation as necessary.
  • Promoted a positive work culture by fostering open communication and encouraging teamwork among staff members.
  • Delivered exceptional customer service by addressing concerns promptly and providing tailored solutions to meet individual needs.
  • Spearheaded community outreach initiatives, strengthening brand presence in the local market while fostering goodwill among potential customers.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Explained prescriptions, optical terminology and products to customers.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Meat and Produce Team Lead

Walmart
04.2007 - 09.2022
  • Assisted in hiring and training new team members, fostering a culture of continuous learning and development within the department.
  • Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
  • Evaluated employee performance periodically through formal reviews and informal feedback sessions, providing constructive guidance aimed at professional growth.
  • Fostered positive relationships between team members through open communication channels, resulting in improved collaboration efforts across the board.
  • Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
  • Facilitated smooth transitions during staff turnover periods by cross-training employees on various responsibilities within the department, ensuring minimal disruption to daily operations.
  • Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.

Education

Master Of Business Administration - Healthcare Administration

Southern New Hampshire University
Hooksett, NH

Bachelor Of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
05.2023

Skills

  • Optical knowledge
  • Employee Relations
  • Scheduling Coordination
  • Insurance processing
  • Appointment Scheduling
  • Document Management
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Team Leadership
  • Decision-Making
  • Problem Resolution
  • Professional and Courteous
  • Scheduling and Coordinating
  • Goal Setting
  • Team Development
  • Employee Coaching and Mentoring

Timeline

Vision Center Manager

Walmart
09.2022 - Current

Meat and Produce Team Lead

Walmart
04.2007 - 09.2022

Master Of Business Administration - Healthcare Administration

Southern New Hampshire University

Bachelor Of Science - Healthcare Administration

Southern New Hampshire University

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Karen Boyd