Karen Brado-Allen
Mifflinburg,PA
Summary
I thrive on meeting new people and building genuine connections. I bring a positive outlook to my work and approach challenges with creativity, curiosity and strong problem solving mindset.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor
Mifflinburg Lumber and Building Supplies
Middleburg, PA
01.2025 - Current
- Supervised customer service team
- Resolved customer inquiries, concerns and complaints
- Trained new staff on company policies, and procedures
- Acted as Manager on Duty for store
- Collaborated with management to refine customer service protocols for enhanced workflow efficiency
- Promoted a positive work environment through constant communication
Receiving Manager
Lowes
Lexington, NC
09.2019 - 12.2024
- Supervised receiving processes to ensure accuracy in inventory management
- Trained and mentored staff on safe handling and storage of products
- Implemented improvements in workflow to enhance efficiency in receiving operations
- Coordinated with vendors to resolve discrepancies in shipments and deliveries
Business Development Manager
Contrast Communications
Mifflinburg, PA
11.2014 - 07.2019
- Built strong customer relationships with current customers, and develop new customers
- Worked in Tigerpaw (CRM)to streamline customer interactions and delivery of services
- Reached out to potential customers via telephone, email, and in-person inquiries
- Managed a diverse group of customers, and delivered exceptional customer service
Manager of Communications and Engagement
Bucknell University
Lewisburg, PA
11.2007 - 05.2013
Assistant to the Executive Director
SUM Child Development
Mifflinburg, PA
09.2003 - 10.2007
Education
Bachelor of Science - Communications
Western Michigan University
Kalamazoo, MI05-1989
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Timeline
Customer Service Supervisor
Mifflinburg Lumber and Building Supplies
01.2025 - Current
Receiving Manager
Lowes
09.2019 - 12.2024
Business Development Manager
Contrast Communications
11.2014 - 07.2019
Manager of Communications and Engagement
Bucknell University
11.2007 - 05.2013
Assistant to the Executive Director
SUM Child Development
09.2003 - 10.2007
Bachelor of Science - Communications
Western Michigan University