Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Karen Bradshaw

Maud,TX

Summary

Effective leader who excels in customer service. Inspires, influences, and motivates others. Skilled in cultivating positive relationships. Proven track record of implementing plans, and policies. Multi-faceted skills. Exhibits CenterPoint Energy core values and has actual experience of learning business from ground up.

Overview

37
37
years of professional experience

Work History

Operations Manager

CenterPoint Energy
Mt Pleasant, TX
02.2019 - Current
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Worked with cross-functional teams to achieve goals.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.

Operations Supervisor

CenterPoint Energy
New Boston, TX
11.2003 - 01.2019
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Trained new employees on proper job functions and company policies and procedures.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.

Senior Operations Support Representative

CenterPoint Energy
Longview, TX
11.1995 - 10.2003
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues.
  • Completed day-to-day duties accurately and efficiently.
  • Dispatched, warehouse, inventory, front office, customer interaction.

Advance Serviceman

Centerpoint Energy
Mineola, TX
08.1991 - 10.1995
  • Ensured compliance with safety regulations when performing repairs or installations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Turn-ons, leaks, DNP, meter installs, audit work.

Crewman

Manpower Temporary Agency For CNP
Longview, TX
10.1990 - 08.1991
  • Manual labor, installed new services - mains, retired services, leakage.
  • Performed street repair by draining ditches, restoring safety signs, and patching asphalt.

Distribution Gas Representive

Lone Star Gas
Dallas, TX
09.1986 - 10.1990
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.

Education

Business

VTI Business
Dallas, TX
03-1988

High School Diploma -

Prentice High School
Prentice, WI
05-1982

Skills

  • Cross-Functional Collaboration
  • Business and Operations Management
  • Decision-Making
  • Regulatory Compliance
  • Customer Service
  • Staff Development
  • Operational Efficiency
  • Policies and Procedures Implementation
  • Team Leadership
  • Customer Relations Specialist

Accomplishments

  • West Bowie County Rotary Club, past Director - President
  • First Lutheran Church, Vice President
  • CSAFE Management Sponsor 5 years

References

References available upon request.

Timeline

Operations Manager

CenterPoint Energy
02.2019 - Current

Operations Supervisor

CenterPoint Energy
11.2003 - 01.2019

Senior Operations Support Representative

CenterPoint Energy
11.1995 - 10.2003

Advance Serviceman

Centerpoint Energy
08.1991 - 10.1995

Crewman

Manpower Temporary Agency For CNP
10.1990 - 08.1991

Distribution Gas Representive

Lone Star Gas
09.1986 - 10.1990

Business

VTI Business

High School Diploma -

Prentice High School

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Karen Bradshaw