Karen Branner
Bethel,OH
Summary
Driven and detail-oriented professional with a proven track record in improving customer satisfaction thru various awards, assignments, and promotions.
Excelled in fast-paced environments, demonstrating exceptional organizational skills and a commitment to quality. Skilled in customer service and administrative duties, committed to achieving efficiency improvements.
Overview
40
40
years of professional experience
Work History
Sales and Stock Associate
Kibler Lumber
04.2020 - Current
- Maintain effective team member communication thru customer orders, new product placement, and transfer of products throughout the store.
- Answer customer questions and provide detailed product information.
- Manage inventory storage in clean and organized fashion. I have implemented many signs in the store as well as the warehouse to identify location of sku's/products.
- Perform inventory control, such as counting, and stocking merchandise whether thru freight drop off or vendor drop ship.
- Unload, sort, and stock merchandise according to store layout and product placement.
- Develop self planograms and layouts that help maximize sales and a more organized look.
- Label products, label and date stock (implemented quarterly colored sticker date identification for products and front merchandise for appealing display.
- Mark stock as needed for easier verification.
- Stock shelves to match planogram images and instructions.
- Follow orders precisely for correct items, sizes and quantities to identify discrepancies to administrative staff.
- Stock designated items on shelves, end caps and displays and also routinely change endcaps to meet seasonal needs or new item visibility.
- Complete inventory accounts to keep records current and promote accurate ordering.
- Interact with guests in a friendly and knowledgeable way and try and meet their needs and assist in meeting sales for a family owned business.
- Use dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Small Business Owner
Merle Norman Cosmetic Studio
10.2012 - 10.2020
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities and customer needs.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices and closely monitored tracking thru our shippers to meet timely deliveries and inform them of possible shipping delays.
- Designed business plan to define franchise concept, short-term and long-term goals and strategies and trained every staff member on these business plans.
- Advertised products and services online, social media and through traditional campaigns to target consumers and keep them informed of new products and promotions.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business whether visual or mailings, or phone contact with our customers.
- Worked with appointed store manager on hiring and training of all new employees and expected store goals.
- Interacted well with customers to build connections and nurture relationships
- Handled potential problematic customers and clients to assist lower-level employees and maintain excellent customer service. We also had to meet mystery shopper goals.
- Managed purchasing, sales, marketing and customer account operations efficiently to meet personal business plans as a small business owner.
- Maintained customer service thru mailings, curb pick-ups, and phone, social media, and email contact during mandatory COVID shutdown.
Operations Administrative Assistant II
FedEx
03.2017 - 06.2018
- Managed filing system, entered data and completed other clerical tasks.
- Handled daily truck reconciliations for 150 plus tractors.
- Assisted coworkers and staff members with special tasks on daily basis to meet departmental goals and mandatory record inspections.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted administrative staff with other clerical duties such as faxing, xeroxing, phone calls, records maintenance, driver drug testing schedules, etc.
Package Handler
FedEx
11.2014 - 03.2017
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed, and loaded packages into correct trucks in a required formatted/sequenced load.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses and correct truck loading.
- Communicated with supervisors about delays or other issues with shipments.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Postmaster
USPS
12.1984 - 07.2012
- Assisted customers in determining proper postal service to align with individual needs.
- Developed and maintained detailed reports of all post office activities using microsoft/excel reports.
- Issued and cashed as needed daily money orders worth over varying amounts.
- Managed flow, operations and management services for varying daily post office visitors.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates to meet goals established by the post office.
- Designed and maintained budget to meet various operational needs that fluctuated with volumes, outside vendor drop offs, late delivery times, etc.
- Used postal implemented software to manage rent collection and billing for varied po box sections for multiple post office locations. These numbers varied from several hundred up to over 1,000.
- Skilled at working independently thru self-motivation and collaboratively in a team environment to meet customer service needs.
- Proved successful working within tight deadlines and a fast-paced environment. Every day you were faced with different measurements of volume, transportation issues, vendor issues. You have to meet scanning times/deadlines for overnight services as well as scanning accuracy for the customer as well as the post office/vendors.
- Maintain financial integrity of stamp inventory, money orders, cash drawers, deposits, and mandatory records as well as timely auditing.
- Excellent communication skills, both verbal and written.
Education
Graduate Certificate - Accounting And Business Administration
Commonwealth College
Va Beach, VA06-1981
No Degree - Accounting
Tidewater Community College
Va Beach, VA06-1980
High School Diploma -
Floyd E Kellam High School
Va Beach, VA06-1979
Skills
- Deadline-oriented
- Quality verification thru all listed positions
- Self-motivated
- Oriented to a fast-paced environment
- Experience with customer service thru phone and direct contact thru all listed positions
- Administrative experience as listed thru all listed positions
Achievements, awards, special assignments
Assignments and Promotions:
Postmaster, Cincinnati District
Postmaster, Colorado District
Postmaster, West Virginia District
Postmaster, Richmond District
Supervisor, Norfolk District
Other Assignments:
NOKY/410 Safety Committee, FedEx (2016-2017)
Customer Service Support for Postmaster, Boulder, CO (2005)
AA/EEO Women’s Program Committee Chairperson for the following: Labor Mgmt. Trng., 20thAnniversary Open House, MBP EAS Conference, Career Awareness Conferences, CFC Campaign (USPS Career)
Coordinator for Women’s History Month (USPS)
Coordinator for “rededication” of Vail Post Office to President Gerald Ford (USPS) Coordinator, Norfolk, VA (USPS) (1991)
Awards:
Two Certificates of Recognition at FedEx, NOKY/410 (2015/2017)
Package Handler of the Month, FedEx, NOKY/410 (Dec 2015)
Performance Award for Post Office, Letters of Appreciation for Committee Chairperson work/customer
Letter of Recognition awarded by Chief of Police, Norfolk, VA (assist with capture of robber)
Timeline
Sales and Stock Associate
Kibler Lumber
04.2020 - Current
Operations Administrative Assistant II
FedEx
03.2017 - 06.2018
Package Handler
FedEx
11.2014 - 03.2017
Small Business Owner
Merle Norman Cosmetic Studio
10.2012 - 10.2020
Postmaster
USPS
12.1984 - 07.2012
Graduate Certificate - Accounting And Business Administration
Commonwealth College
No Degree - Accounting
Tidewater Community College
High School Diploma -
Floyd E Kellam High School
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