Overview
Work History
Education
Skills
Certification
TAC CERTIFIED
Timeline
Generic

KAREN BREWER

Lumber City,GA

Overview

33
33
years of professional experience
1
1
Certification

Work History

911 DISPATCHER

JEFF DAVIS SHERIFF OFFICE
10.2010 - Current
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Read system maps and caller information, and documented details in system.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Assisted callers in emergency situations with appropriate information and support.

Manager of Operations

DOLLAR GENERAL
01.2003 - 10.2010
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Manager of Operations

FLASH FOODS
06.1990 - 01.2003
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed and maintained relationships with external vendors and suppliers.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

No Degree -

OCMULGEE ACADEMY
LUMBER CITY ,GA
06.1990

Skills

  • Dispatcher Monitoring
  • Map Reading Skills
  • Efficient Service
  • Status Chart Monitoring
  • Complete Official Forms
  • Computer-Aided Dispatching
  • Agency Referrals
  • Document Calls
  • Data Entry
  • Meeting Preparation
  • National Crime Information Center (NCIC)
  • Secure Sensitive Information
  • Ems Dispatch
  • Verbal and Written Communication
  • Alarm System Monitoring
  • Computer-Based Dispatch Systems
  • Emergency Call Routing
  • Communication Systems Testing
  • Equipment Dispatch
  • Traffic Stops
  • Police Department Procedures
  • Ambulation Services
  • Unit Dispatch
  • Dispatch First Responders

Certification

  • PST - Public Safety Telecommunicator

TAC CERTIFIED

I KNOW HOW TO ENTER WARRANT AND ALSO CHECK OVER THEM TO MAKE SURE THEY ARE ACCURATE 

Timeline

911 DISPATCHER

JEFF DAVIS SHERIFF OFFICE
10.2010 - Current

Manager of Operations

DOLLAR GENERAL
01.2003 - 10.2010

Manager of Operations

FLASH FOODS
06.1990 - 01.2003

No Degree -

OCMULGEE ACADEMY
  • PST - Public Safety Telecommunicator

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