Karen Brizuela
Houston
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Host /Carside Specialist /Assistant Catering Coordinator
Carrabba’s
Houston
02.2019 - Current
- Greeted and seated guests promptly in a welcoming manner.
- Managed reservation system to optimize seating arrangements.
- Coordinated with kitchen staff to ensure timely service delivery.
- Trained new hosts on customer service standards and procedures.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Dental Receptionist
Smile4us dental
Houston
05.2025 - 08.2025
- Handled patient inquiries and provided information about dental services and procedures.
- Maintained organized patient records in compliance with privacy regulations and office policies.
- Assisted patients with check-in and check-out processes to ensure smooth visits.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Processed referrals to specialists when required by the dentist.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Processed insurance claims and verified patient insurance eligibility for accurate billing.
Education
Dekaney High School
Houston, TXSkills
- Fast-paced environment adaptability
- Exceptional communication
- Customer service
- Cash handling
- Appointment scheduling
- Insurance verification
- Team player mentality
- Effective multitasking
- Problem-solving
- Decision making
- Organization skills
Timeline
Dental Receptionist
Smile4us dental
05.2025 - 08.2025
Host /Carside Specialist /Assistant Catering Coordinator
Carrabba’s
02.2019 - Current
Dekaney High School