KAREN BROADFIELD
Vacation Planner/Office Manager
Orlando,fl
Summary
I have work in customer service for over 30 years. I have been a manager in customer service and office manager for over 20 years. While working at my full time job, I also worked for Party City for the halloween season and worked till 2am and was up at 6am to get my daughter to school and out to my regular job. I am dependable and on time. I have worked the cash register while at Party City. I go to work with a bright and happy out look. I feel that how you appear to people, in person and on the phone, your voice and the way you present yourself comes across right away. I always have a smile because that makes other people smile or feel good. I go to work with a good outlook and I treat people the way I want to be treated. At Universal, I have been in positions where I am in direct contact with our guest and make their vacation the most special that I can make it.
Overview
30
30
years of professional experience
Work History
Vacation Planner
Universal Studios
04.2023 - Current
- Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
- Streamlined the booking process for clients, ensuring a seamless experience from start to finish.
- Collaborated with travel partners to negotiate exclusive deals and discounts for clients, resulting in more cost-effective vacations.
- Stayed current on industry trends to provide up-to-date information and advice on destinations, accommodations, and activities.
- Responsible for money and credit card transactions
- Developed customized itineraries based on client interests and budget constraints, maximizing enjoyment while minimizing costs.
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction and repeat business.
Entrance Ops
Universal Studios
11.2021 - 04.2023
Greeting and processing guest as quickly and as efficient as possible to get them into the parks so they may begin their adventures. Working in rentals to get their product and explain how the equipment works and procedures in returning product back to proper location at end of night. Taking on line to up to date on our HazCon. Always having a positive attitude and welcoming guest.
Office Manager
America's Best Limousines
04.2003 - 03.2020
I manage the office and dispatch the drivers for their daily jobs. I book reservations on the phone and in person. I show the vehicles for these jobs. I do payroll and credit cards. I take care of any complaints or concerns for customers. I run credit cards and have operated a register. I do monthly reports. I do on line reservations and customer questions and quotes. I take care of any BBB complaints.
Education
High School Diploma -
Passaic Valley High School
Little Falls, NJ06.1979
Skills
- Quality Assurance
- Regulatory Compliance
- Team Management and Supervision
- Recruitment and HiringCui
- Schedule Coordination
- Complex Problem Solving
- Layout Planning
- Contracts and Vendor Agreements
- Mail and Package Distribution
- Attention to Detail
- Confidence and Drive
- Project Management
- Accounts Payable and Receivable
- Delegation and Work Assignment
- Honesty and Integrity
- Cross-Functional Collaboration
- Diligent Follow Through
- Multitasking and Prioritization
- Friendly and Relatable
- Goal Setting
- Employee Motivation and Discipline
- Office Equipment Management
- Database Maintenance
- Verbal and Written Communication
- Administration and Operations
- Methodical and Organized
- Payroll Administration
- Leadership and Change Management
- Adaptable and Resilient
- Customer Service Management
- Decision Making
- Motivational Leadership
- Staff Development and Training
- Coaching and Mentoring
- Handling Customer Complaints
- Team Building
- Team Supervision
- Data Entry
- Inventory Control
- Operations Management
Accomplishments
I have served as an EMT for 7 years and received an award for doing CPR on a patient and reviving them. I have been a volunteer fire fighters wife for 47 years. I am Mrs. United States Pageant representing, Passaic County in NJ. I am a mother of 2 and a grandmother of twins.
Additional Information
I enjoy working and being with people. I have spent over 30 years in customer service in person and on the phone. Not only have I been in customer service, I have done accounts receivable, warehouse picking, quality control and office manager.
I have always felt that the customer is to be make comfortable, that they are going to have the best day of their life, we did weddings, and that we will make right whatever you feel went wrong, and this should always be done with a inviting voice to make them feel comfortable and that we care. I have trained and supported all my employees in the business that I have worked for. I have always communicated with by employees that we are a team. I will never ask them to do anything that I wouldn't do myself. I am a team player and that means guiding team members, not dictating to them. When you work as a team, and give respect, you get more back in work ethics and prosperity.
Timeline
Vacation Planner
Universal Studios
04.2023 - Current
Entrance Ops
Universal Studios
11.2021 - 04.2023
Office Manager
America's Best Limousines
04.2003 - 03.2020
High School Diploma -
Passaic Valley High School
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