Karen Brock
Springfield,IL
Overview
23
23
years of professional experience
Work History
Medical Assistant
Memphis Obstetrics and Gynecology
Germantown, TN
01.2018 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment..
- Changed dressings on wounds to prevent infection and check for healing.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed preliminary physical tests to accurately record results in patient history summary
- Administered medications under physician's supervision.
- Handled general office duties to support administrative staff during peak hours.
Medical Assistant
Dr Michael Bronstein
01.2000 - 01.2018
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Special Events Coordinator (UCA)
Universal Cheerleading Association
Memphis, TN
1994 - 2000
- Developed and coordinated nationwide travel packages for all special events including parades and National Championships at Walt Disney World
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Oversaw work of up to 15 staff seamlessly executing professional events.
- Worked in tandem with department head to coordinate logistics of all calendar events.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Coordinated vendors, timelines and budgets for events.
- Tracked payments, balances and registrations for various events.
Medical Assistant
Ruch Clinic
Memphis, TN
1989 - 1994
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Education
High School Diploma -
05.1987
Some College (No Degree) - Nursing
Skills
- Medical Billing
- HIPAA Compliance
- Venipuncture and Phlebotomy
- Understands Medical Procedures
- Updating Medical Records
- Completing Insurance Forms
- Critical Thinking
- Procedure Assistance
- Blood and Tissue Collection
- Multitasking and Prioritization
- Clear Communication
- Proper Sterilization Techniques
- Charting Expertise
- Inventory and Supply Management
- Professional Bedside Manner
- Examination Preparation
- Appointment Scheduling
- Patient Relations
- Time Management
- Coordinating Drug Refills
- Medication Administration
- Multi-line Telephone System Operation
- Routine Laboratory Testing
- Social Perceptiveness
Timeline
Medical Assistant - Memphis Obstetrics and Gynecology
01.2018 - Current
Medical Assistant - Dr Michael Bronstein
01.2000 - 01.2018
Special Events Coordinator (UCA) - Universal Cheerleading Association
1994 - 2000
Medical Assistant - Ruch Clinic
1989 - 1994
Raleigh Egypt High School - High School Diploma,
Southwest Community College - Some College (No Degree), Nursing