Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Brondel

Jefferson City

Summary

Results-driven individual with a strong background in operations and customer service. Known for exceptional attention to detail and commitment to quality assurance, consistently delivering accurate order fulfillment and supporting team development.

Overview

42
42
years of professional experience

Work History

Coordinator/Operations/Bookclubs

Scholastics
6325 Stertzer Rd., Jefferson City, MO 65101
02.2025 - Current

Cleanup old orders within less than 72 hours, sometimes repicking the entire order or locating the existing order and check tracking on the shipment websites. Help out Group Lead when necessary.

Order Clerk/Operations/WMS

Scholastic
6325 Stertzer Rd., Jefferson City, MO 65101
08.2021 - 02.2025

Processed customer orders efficiently using order management systems

Verified order accuracy, ensuring timely fulfillment and customer satisfaction. Order must be checked and if all the items are not there they must be filled. must got to the correct locations to pick items and weigh the box and put correct information in computer. Then push the box on the conveyor to go to padlocker to put appropriate stickers on and then send to the shipping lanes.

Assisted in training new clerks on operational procedures and software tools

Merchandising Service Technician (MST)

Lowes Home Improvment
3441 Missouri Blvd., Jefferson City, MO 65109
10.2002 - 08.2021

Starting out Part-time until August 1, 2021.

then I went Full-time.

Working from Planograms.

Merchandising the products according to the documents from the computer programs in house.

Assisting customers with finding products, selling said products/tools, to help with the in home/DIY projects of the customer.

Technician IV/Business Services

Secretary of State Office
600 West Main St., Jefferson City, MO 65101
08.1984 - 10.2018

Daily mail sorting and distribution per department of said office.

Processing each piece of mail according to the needs of the documents, removing any currency enclosed with documents, made sure all was accounted for. Documents were needed to be expedited per day received. Paperwork needed to be read, filed stamped filed with Certificates per the documents being able to be filed or a rejection needed to be typed out and sent back to customers/companies. Following all pertinent documentation either by email, mail and assisted with multiple phone calls on their filings and law and or information on the website.

While preforming the above tasks, I would help with walk in customers/companies to file documents immediately while they waited.

Education

High School Diploma -

Jefferson City High School
Jefferson City, MO 65101

Skills

    Multitasking and organization

  • Decision-making
  • Phone and email etiquette
  • MS office, As400-WMS,AS400-Bookclubs, Exacta, Power BI
  • Quality assurance
  • Work Planning and Prioritization
  • Discretion and confidentiality
  • Project assistance
  • Best practices implementation
  • Problem-solving
  • Time management
  • Attention to detail
  • Adaptability and flexibility

Timeline

Coordinator/Operations/Bookclubs

Scholastics
02.2025 - Current

Order Clerk/Operations/WMS

Scholastic
08.2021 - 02.2025

Merchandising Service Technician (MST)

Lowes Home Improvment
10.2002 - 08.2021

Technician IV/Business Services

Secretary of State Office
08.1984 - 10.2018

High School Diploma -

Jefferson City High School