Karen Brooks
Port Orange,FL
Summary
Knowledgeable patient representative offers demonstrated skills in patient care and service coordination. Expertly handles complaints, inquiries, and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures, and standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
CSP Trainer
Upperline Health
07.2023 - Current
- Facilitated virtual, in-person and blended learning sessions.
- Onboard Patient Care Coordinators
- Assisted in transitions of EMR systems.
- Provide support for EMR training team during GO LIVE sessions.
- Responsible for creation of workflow job aids.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Communicated with Regional Leadership on performance of new hires and offer solutions for closing any behavioral or knowledge gaps.
- Provided support for Accountable Care training initiative.
PCC/Clinic Lead/Athena Superuser
Upperline Health
04.2011 - 07.2023
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Trained new Patient Care Coordinators
- Referrals,authorizations, and verifying patient insurance benefits
- Dispensing of medication to patients from in house pharmacy
- Check patients in and out
- Register new patients
- Scheduling
- Answering phones
- Collection of patients copays and balances
Office Assistant/ Personal Assistant
Lisa Reimer, M.D. & Ronald Sherman, D.O.
08.2007 - 11.2010
- Filing charts
- typing
- organizing
- running errands
- scheduling patients
- answering phones
- cleaning of the physicians house and office
Customer Service
Shauns Integra Clean
10.2004 - 08.2007
- Scheduling appointments
Cashier
Giuseppe's Pizza
01.2002 - 10.2004
- Answering phones and taking orders
- Organizing deliveries
- Running and balancing cash register
Education
Associate of Arts - Paralegal Studies
Keiser University
Daytona Beach, FL06.2007
Associate of Arts -
Spruce Creek High School
Port Orange, FL05.2001
Skills
- Relationship Building
- Team building
- Organizational Skills
- Attention to Detail
- Time Management
- Flexible and Adaptable
Timeline
CSP Trainer
Upperline Health
07.2023 - Current
PCC/Clinic Lead/Athena Superuser
Upperline Health
04.2011 - 07.2023
Office Assistant/ Personal Assistant
Lisa Reimer, M.D. & Ronald Sherman, D.O.
08.2007 - 11.2010
Customer Service
Shauns Integra Clean
10.2004 - 08.2007
Cashier
Giuseppe's Pizza
01.2002 - 10.2004
Associate of Arts - Paralegal Studies
Keiser University
Associate of Arts -
Spruce Creek High School
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