Karen Brown
Port Richey,Fl
Summary
Business professional with 10 years of experience in Customer Service Proven tenure while working for AmerUSA.Corp. Experience handling a high volume of inbound calls Received 50+ inbound calls daily while working for AmerUSA Corp. Excellent communication skills; very professional over the phone Dedicated worker with excellent communication, time management, and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
21
21
years of professional experience
Work History
Booksellers
Barnes & Noble College Booksellers
Tarpon Springs , FL
2022.11 - Current
- Skilled at working independently and collaboratively in a team environment.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed cash, card and check transactions to complete customer purchases.
Field Consultant
Coverall
2019.01 - 2021.10
- Liaised with business leaders and subject matter experts to conduct an analysis and curate content
- Remained current on industry trends to incorporate strategies resulting in increased engagement
- Created and maintained positive working relationships that maximized effectiveness during the engagement
- Designed and led relationship management strategies to increase penetration and strengthen the pipeline
- Informed customers of key initiatives, meeting expectations and requirements.
Customer Service Manager
AmerUSA.Corp
2006.01 - 2018.06
- Managing Client Relationships and overseeing order processing
- Managed daily office operations
- Implemented customer quality procedures
- Inbound calls from clients and customers; received 50+ calls daily
- Account
- Maintenance & Compliance for a National Consumer Reporting Agency
- Verified employment and residency of customers
Claims Assistant
Colonial Claims LLC
2003.02 - 2005.06
- Prepared and organized files for new claims
- Assisted the Claims department staff in updating and documenting claim files
- Assisted in processing transactions (opening reserves, closing, checks)
- Processed stop payments and fax police reports
- Provided the claim unit support services and maintained unit's claim files
- Coordinated claims process activities, opened and closed claim and files
- Set up and entered new claims into claims management system
Education
High School Diploma - undefined
Largo Senior High
Largo, FLSkills
- Inventory Audits.5
- Attention to Detail.5
- Inventory Control Processes.5
- Timeline Development.5
- Maintaining Clean Work Areas.5
- Work Planning and Prioritization.5
- Customer Service Process Improvement
Timeline
Booksellers
Barnes & Noble College Booksellers
2022.11 - Current
Field Consultant
Coverall
2019.01 - 2021.10
Customer Service Manager
AmerUSA.Corp
2006.01 - 2018.06
Claims Assistant
Colonial Claims LLC
2003.02 - 2005.06
High School Diploma - undefined
Largo Senior High
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