Karen Brown

I am a Customer Service Agent and English Tutor with a combined Business, Customer Service, and English Communication skill set. Furthering customer service talents as a freelance tutor has helped develop the skills of a successful business person. The goal as an employee is to enhance relationships with clients. Skills included are specializing in assessing and connecting with clients quickly while striving to provide exemplary service. Can work collaboratively in a team environment to drive performance and meet established goals. As the first point of contact with the company, I project professionalism and a client-driven focus in all interactions. I have excellent communication, analytical, and people skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Customer Service Associate

The Disney Store

• Supported Disney Store Mission of creating magical moments for all guests.
• Connected with guests by asking open-ended questions to assess guest needs and make appropriate suggestions.
• Maintained brand standards of guest engagement, visual and housekeeping.
• Drove store results by suggesting additional items to purchase.

Additional positions included:

• Victoria's Secret - Customer Service Associate
• Bath & Body Works - Seasonal Customer Associate