Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Karen Brown

Sacramento,CA

Summary

Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Talented Panel Assistant goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

35
35
years of professional experience

Work History

Panel Assistant

Sanford Health
07.2015 - Current
  • Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered 40-75 incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Expedited project completion times due to ability to multitask effectively under tight deadlines.
  • Maximized staff performance by assisting with training, onboarding, and performance evaluations.

Customer Service Officer

Union Bank
06.1989 - 03.2008
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions.
  • Communicated with clients regarding account services, statements, and balances.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

Oakmont High School
Roseville, CA
06.1978

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Verbal and written communication
  • Data Entry
  • Workload Management
  • File and Record Keeping
  • Basic Mathematics
  • Schedule and calendar management
  • Product and service knowledge
  • Data Confidentiality

Hobbies

I am an avid reader, adult coloring books help me relax, love to garden, flowers & vegetables, walk my German Shepherd and I am a Minnesota Vikings fanatic (as my husband calls me). 

Timeline

Panel Assistant

Sanford Health
07.2015 - Current

Customer Service Officer

Union Bank
06.1989 - 03.2008

High School Diploma -

Oakmont High School

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Karen Brown