Karen Brown
Chicago,IL
Summary
A goal-oriented, solution-driven, and consummately professional who has built a career on accepting challenges, addressing complex problems, and delivering results. Outstanding communication and customer service skills with a high level of etiquette, diplomacy and attention to detail. Proven ability to represent an organization with the highest level of professionalism. World class customer service with a smile and a great attitude.
Overview
23
23
years of professional experience
Work History
Personal Assistant
State of Illinois Department of Human Services
02.2020 - Current
- Entrusted with handling confidential and sensitive situations in a professional capacity
- In charge of overseeing daily household activities for clients
- Drove client to and from activities, doctor's appointments etc
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Transit Bus Operator
Chicago Transit Authority, CTA
03.2023 - 03.2024
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
Insurance Representative
AAA OKC - Quail Springs Contact Center
01.2018 - 03.2021
- Attended seminars, meetings, and educational programs to stay current with the insurance industry's and client base's changing needs
- Identified problems and took the necessary steps to resolve them quickly
- Spent a lot of time with each customer, going over and explaining documents to make sure they understood everything they needed to know
- Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs
Operations Specialist
Verizon Wireless
08.2001 - 05.2017
- Identified and resolved complex problems that had an impact on management and business direction in a proactive manner
- Used problem-solving skills and communication with staff to completely and efficiently respond to customer inquiries
- Collected, arranged, and input information into database system.
- Increased customer satisfaction by greeting visitors promptly and professionally
- Trained new employees on customer service policies and procedures to maintain operational consistency
- Increased sales by making recommendations to promote the effectiveness of the brand and the benefits of the product
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
Education
Insurance Adjuster PC -
01.2021
Online
High School - Accounting
06-1984
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Attention to Detail
Timeline
Transit Bus Operator - Chicago Transit Authority, CTA
03.2023 - 03.2024
Personal Assistant - State of Illinois Department of Human Services
02.2020 - Current
Insurance Representative - AAA OKC - Quail Springs Contact Center
01.2018 - 03.2021
Operations Specialist - Verizon Wireless
08.2001 - 05.2017
Kaplan Institute - Insurance Adjuster PC,
Simeon Career Academy - High School, Accounting
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