Summary
Overview
Work History
Education
Skills
Timeline
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Karen Brown

Marion

Summary

I have been Airbrushing for 29yrs as a hobby, I also write and illustrate

children's story books. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Rural King
Marion
05.2022 - Current
  • Supervised daily operations to ensure efficient store functionality.
  • Managed inventory levels and coordinated stock replenishment efforts.
  • Resolved customer inquiries and handled escalated issues effectively.
  • Collaborated with team members to improve store layout and flow.
  • Implemented safety protocols to maintain a secure shopping environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Support Manager

Rural King
Marion
01.2022 - Current
  • Monitored staff interactions with customers to provide real-time coaching.
  • Help with training new associates
  • Set P.O.Gs - clean and adjust shelves accordingly.
  • Breakdown freight, stock shelves, rotate product
  • Scan and save negatives and out products for inventory
  • taken care of the garden center for the season

Store Manager in Training

Dollar Tree
Lewis Center
01.2024 - 05.2024
  • Supervised daily operations to ensure efficient store functionality.
  • Trained new employees on company policies and procedures.
  • Managed inventory levels using stock management systems.
  • Conducted employee performance assessments to identify training needs.
  • Coordinated staff schedules to maximize coverage during peak hours.
  • Resolved customer complaints promptly to maintain satisfaction standards.
  • Supervised staff of up to 10 employees and conducted performance reviews.
  • Maintained cleanliness standards throughout the store by delegating duties among staff members.
  • Participated in weekly meetings with other store managers to discuss best practices.
  • Developed long-term strategies for increasing profitability within the store location.
  • Collaborated with vendors to negotiate pricing agreements for merchandise purchases.

Team Leader

Kasia
Upper Sandusky
04.2014 - 11.2019
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Provided material to presses as needed
  • Inspected parts for quality before shipping
  • gave breaks to reduce downtime in production

Education

Certification - Diesel Mechanics

MTA Tech
Columbus, OH
03.1992

Skills

  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Employee Development
  • Records Management
  • Staff Training
  • Work Planning and Prioritization
  • Customer Service

Timeline

Store Manager in Training

Dollar Tree
01.2024 - 05.2024

Assistant Manager

Rural King
05.2022 - Current

Support Manager

Rural King
01.2022 - Current

Team Leader

Kasia
04.2014 - 11.2019

Certification - Diesel Mechanics

MTA Tech

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Karen Brown