Karen Buford

• Performed cleaning and maintenance duties as directed according yo proper sanitation standards.
• Assisted maintenance team with minor repairs or installations, contributing to an uninterrupted gaming experience for patrons.
• Helped maintain inventory of cleaning supplies and replenished supplies in restrooms.
• Maintained a safe environment by regularly inspecting and reporting any potential hazards or safety concerns.
• Supported special events and positive guest experience through timely setup and teardown of special events and promotions.
• Demonstrated knowledge of emergency procedures, effectively responding to incidents when necessary to maintain secure atmosphere and ensure guest safety and wellbeing.
• Provided exceptional customer service by courteously addressing guest inquiries and resolving issues promptly.

• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Collaborated with teachers to develop and implement individualized education plans for students with special needs.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.

• Coordinated seamless audio-visual setups, ensuring uninterrupted presentations and smooth transitions between speakers and events.
• Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
• Coordinated schedules and timelines for events.
• Managed event logistics and operations: handled food and beverage requests, conference room set-ups, signage, and distribution of materials.

• Answered the main phone line and serve as the first point of contact for information and referral triage.

• Coordinated production, shipping, and management of publications.

• Uploaded user information to Atypon to provide online access materials.

• Coordinated board meetings and staff travel.

• Served as the registrar for all TASH webinars, to include invoicing, registration of participated, and communication to participants, evaluations, attendance, and financial data.

• Provided routine cost analysis on webinars, donor mailing, membership campaigns and monthly renewals

• Reviewed all incoming bills.

• Provided administrative oversight for intern program, including applications, scheduling, hours, and completion of project materials.

• Scheduled oversight meetings with the Executive Director

• Managed all operations-related vendors.

• Maintained knowledge about current issues relating to economic development services and affordable housing.

• Managed vendor contracts and relationships for office services, equipment and supplies.

• Trained and supervise staff in reception, mailroom, and other administrative functions.

• Selected and order supplies, equipment, and furniture for all departments.

• Managed all employee benefits to include retirement, insurance, leave, long and short term disability leave and all pre-tax benefits

• Provided new employee orientation.

• Maintained employee records.

• Assisted employees with benefit questions.

• Handled petty cash

• Managed office supply bid process.

• Provided staff support and acted as point of contact on facilities management issues.

• Coordinated services calls for office equipment and supply vendors.

• Organized internal and external office moves.

• Maintained office inventory; responsible for ordering supplies, equipment, and furniture.

• Trained new employees on office systems and procedures.

• Submitted monthly reports to accounts payable on postage meter, phone system, and copier.