Karen Bullock
Loris,SC
Summary
To work in an organization where I can use my years of experience and skills in administration of facilities for the benefit of the organization improving my knowledge and experience. Bringing strong procurement, negotiation and interpersonal skills Steadfast Mental Health Administrative employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Apartment Property Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Support Services Specialist /Clerk of the Court
City Of Myrtle Beach Police Dept
01.2006 - 12.2019
- Prepare dockets of cases to be called by court, collect court fees and fines, reply to inquiries from the general public, judges, court officials and lawyers, maintain records of court appearance and proceedings, ensure that information and material and evidence presented in court are secured, maintained good relationship with judges, court officials and other law enforcement agents, open the court door, announce the arrival of the presiding judge, process bond hearings paper work for each inmate, handling large amounts of cash and credits cards daily, balanced out cash and credit cards daily to make sure the court system was balanced
FRONT DESK/ RESVERVATION CLERK
BEACH COVE RES0RT
01.2003 - 01.2005
- Managed guest bookings and reservations, greeted guested when I came in contact with them throughout the day, answered and forward phone calls, scheduled activities and excursions for guest, managed the general manger reports when needed, processed cash and credit card transactions and daily reports.
Adminstrative Assistant
DENSO MANUFACTURING MARYVILLE TENNESSEE
06.2000 - 01.2002
- For Compensation and Benefits Department for 300 employees with FMLA and Short-Term Disability as needed for employees to protect employee jobs for 12 weeks while on medical leave provided and submitted short term disability forms for employees on extended leave
- Scheduled meetings every Monday to approve FMLA request
- Assist with new hire orientation to explain how those benefits would apply to them if ever needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
Lead Customer Service Representative
CARDINAL HEALTH KNOXVILLE TENNESSEE
01.1994 - 05.2000
- Assist Pharmacy's and Hospitals with medication orders from OTC supplies, scheduled I, II, and III narcotics assist pharmacist and pharmacy technicians with handheld computers so they could complete their inventory as needed traveled to other Cardinal Health locations to train other customer service departments, assisted warehouse with yearly inventory
Assistant Library Clerk (Student)
NORTH MYRTLE BEACH HIGH SCHOOL
01.1987 - 01.1988
- Charge and renew materials, assist students locating materials, stocked new and returned books, assist students with research for projects, updated the card catalog and other records.
- Provided a welcoming environment for students by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Streamlined circulation processes by efficiently checking items in and out while managing overdue fines, renewals, and holds.
- Developed effective working relationships with colleagues through proactive collaboration on projects supporting overall library goals.
- Assisted in increasing library usage by promoting available services and resources through engaging displays and informative handouts.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Processed library card applications and maintained patron records with accurate contact information.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Assisted patrons with printing and copying according to personalized requirements.
- Placed books on proper shelves when returned to circulation.
- Catalogued and sorted books and library materials.
Administrative Specialist II
SOUTH CAROLINA DEPARTMENT OF MENTAL HEATH
06.2021 - 01.2022
- Process medical records for hospitals and other medical facilities at a timely manner also collect patient information when received from other medical providers deciding on the most and logical and accessible place to file and classify each document, maintaining the record index for each system and inserting document's int the appropriate record
- Check in and check out patient schedule follow up appointments for the doctors, handle cash and credit card payments for accounts, answering incoming calls and transfer calls when needed to other departments, answering questions about our services that's provided, make sure the business office is ran smoothly daily, keep a tidy and orderly workplace,
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
Administrative Specialist II
KELLY TEMP AGENCY
01.2019 - 01.2021
- For South Carolina Department of Medicaid and South Carolina Department of Mental Health, assisted the public with applications for Medicaid, checking personal information, scanning and importing documents for each case, answering phone and forwarding calls to appropriate offices, check in clients for appointments and other inquires, schedule appointments for patients, check patients in and out, accept cash and credit card payments, count cash drawer at beginning and ending of each shift
Apartment Leasing Agent /Assistant Manager
The Reserve at Raintree
05.2022 - 10.2023
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
- Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
- Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
Support Services Specialist
LM Mclamb & Son Construction
10.2023 - Current
- Assisted in conducting needs assessments to identify key areas of service needs.
- Provided support to social service clients in navigating available resources.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Established team priorities, maintained schedules and monitored performance.
- Answer all incoming calls, schedule interviews and other meetings, order office supplies
- Assist Project Managers, provide purchase order numbers product
Education
Municipal Judge Certification - Board of Magistrate & Municipal Judge
South Carolina Criminal Justice Academy
Columbia, SC12.2016
High School Diploma -
North Myrtle Beach High School
Little River, SC06.1988
Skills
- Remote Support
- Ticketing system expertise
- Call center experience
- Stress Tolerance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Microsoft Office
- Client Needs Assessments
- Self Motivation
- Maintaining Client Records
- Professionalism
- Crisis Intervention
- Written Communication
- Cultural Sensitivity
- Professional Demeanor
- Problem-solving aptitude
- Data Entry Software
- Resident support
- Discharge Planning
- Coping Techniques
- Report Preparation
- Behavioral Disorders
- Client Screening
- Application Processes
- Eligibility Requirements
- Knowledge management
- Problem-solving abilities
- Team Collaboration
- Computer
Trainingandawards
- Board of Magistrate and Municipal Judge Certification Education
- Carolina Institute for Community Policing Diversity & Integrity
- RMS, CMS, AS400, CSI, EMR computer software
- Diversity in workplace training / Customer service training
- North Myrtle Beach High School Diploma
- South Carolina Criminal Justice Academy for Judges School (2016)
- Police Department Support Staff of The Year Award 2015
- Customer Service Representative of the Year 1999
Timeline
Support Services Specialist
LM Mclamb & Son Construction
10.2023 - Current
Apartment Leasing Agent /Assistant Manager
The Reserve at Raintree
05.2022 - 10.2023
Administrative Specialist II
SOUTH CAROLINA DEPARTMENT OF MENTAL HEATH
06.2021 - 01.2022
Administrative Specialist II
KELLY TEMP AGENCY
01.2019 - 01.2021
Support Services Specialist /Clerk of the Court
City Of Myrtle Beach Police Dept
01.2006 - 12.2019
FRONT DESK/ RESVERVATION CLERK
BEACH COVE RES0RT
01.2003 - 01.2005
Adminstrative Assistant
DENSO MANUFACTURING MARYVILLE TENNESSEE
06.2000 - 01.2002
Lead Customer Service Representative
CARDINAL HEALTH KNOXVILLE TENNESSEE
01.1994 - 05.2000
Assistant Library Clerk (Student)
NORTH MYRTLE BEACH HIGH SCHOOL
01.1987 - 01.1988
Municipal Judge Certification - Board of Magistrate & Municipal Judge
South Carolina Criminal Justice Academy
High School Diploma -
North Myrtle Beach High School
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