Karen Burdette
Jefferson,GA
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Hardworking Customer Service Representative with years of experience working . Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Skilled laboratory and technical professional with expertise in dental appliance design, production and enhancement. Detail-oriented and systematic in testing devices for optimal performance and fit. Excellent verbal and written communication skills with highly organized nature.
Overview
14
14
years of professional experience
Work History
Dental Lab Technician
Affordable Dentures & Implants
Commerce , GA
02.2022 - 04.2024
- Fabricated and repaired full and partial dentures, crowns, bridges, veneers, inlays and onlays, implant abutments and other dental prostheses.
- Set up and operated equipment such as lathes, grinders, polishers and drill presses to shape the dental prostheses.
- Performed quality control checks on all products produced.
- Made impressions of patients' teeth using alginate or other impression material.
- Used a variety of hand tools such as files, pliers and knives to make adjustments to dental prostheses.
- Assisted in the training of new technicians when needed.
- Created night guards and mouth guards by fabricating acrylic splints from impressions taken from patients' mouths.
- Polished finished work to smooth rough edges and provide ideal fit.
- Rebuilt and replaced linings, wire sections, and missing teeth to repair dentures.
Person Care Assistant
Professional Health Care Services Inc.
Gainesville , GA
03.2018 - 11.2021
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Scheduled and accompanied clients to medical appointments.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Ran errands for customers, including shopping, and picking up other necessities.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Transported patients daily via wheelchair to and from rehabilitation and daily activities.
Driver
FedEx
Athens , GA
02.2017 - 03.2018
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Obtained customer signatures to complete and process all paperwork.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Planned and adjusted optimal routes based on traffic and weather conditions, reducing distribution time.
- Operated vehicle safely in highly congested areas with no traffic violations.
Receptionist Administrator
RPM Trailer Sales
Braselton, GA
09.2016 - 02.2017
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Scheduled office meetings and client appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Greeted customers and visitors in-person and via telephone calls.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Completed orders through system and organized product deliveries to meet customer timetables.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Key Holder /Sales Associate
Advance Auto Parts
Commerce, GA
06.2014 - 05.2016
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw team of employees.
- Received and counted money.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Tracked and prioritized work orders to meet daily production requirements
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Accepted and processed customer returns.
- Counted out cash drawers and balanced totals.
Logistics Coordinator
XPO Logistics
Gainesville, GA
09.2015 - 02.2016
- Tracked orders and notified customers of status or potential delays.
- Coordinated dispatching drivers to accomplish daily delivery requirements.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed all dispatching, routing and tracking of fleet vehicles.
- Documented all changes in computer tracking system.
- Managed line switchboard system.
Office Manager / Dispatch/Transporter
Awesome Auto Transport
Homer, GA
05.2010 - 10.2015
- Reported driving hours and data into shift logs for submission to, maintaining high level of accuracy and detail.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Fastened chains, straps, covers and binders to secure load during transit.
- Completed routine maintenance on truck to keep in working order, including fueling and recharging batteries.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Education
High School Diploma -
East Jackson Comprehensive High School
Commerce, GA4 2010
Phlebotomy Thech - Medical
Advance Medical Academy
Commerce, GA05-2024
Orthodontics
Dr. Benny Erwin Orthodontics Center
Toccoa, GA04-2013
Skills
- Medical Records Management
- Household tasks
- Patient Management
- Light cleaning
- Wound care maintenance
- Report preparation
- Money handling abilities
- Route dispatch
- Multi-line phone talent
- Good listening skills
- Key holder experience
- Denture replication
- Laboratory safety protocols
Timeline
Dental Lab Technician
Affordable Dentures & Implants
02.2022 - 04.2024
Person Care Assistant
Professional Health Care Services Inc.
03.2018 - 11.2021
Driver
FedEx
02.2017 - 03.2018
Receptionist Administrator
RPM Trailer Sales
09.2016 - 02.2017
Logistics Coordinator
XPO Logistics
09.2015 - 02.2016
Key Holder /Sales Associate
Advance Auto Parts
06.2014 - 05.2016
Office Manager / Dispatch/Transporter
Awesome Auto Transport
05.2010 - 10.2015
High School Diploma -
East Jackson Comprehensive High School
Phlebotomy Thech - Medical
Advance Medical Academy
Orthodontics
Dr. Benny Erwin Orthodontics Center
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