Open To Work
Karen Burkhart
Oxford
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
27
27
years of professional experience
Work History
Janitor
Amber Smith
06.2023 - Current
- Maintained cleanliness and sanitation of facilities and common areas.
- Operated cleaning equipment such as floor buffers and vacuum cleaners.
- Replenished supplies in restrooms and kitchens regularly.
- Disposed of waste and recyclables according to company guidelines.
- Assisted with special cleaning projects as assigned by management.
- Collaborated with team members to ensure efficient workflow during shifts.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Reduced cleaning time significantly while maintaining company quality standards.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Ensured compliance with health and safety regulations.
- Maintained accountability for building keys, master keys and access cards.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Owner
Finds by Shelton
01.2018 - Current
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory
- Monitored market conditions to set accurate product pricing and take advantage of emerging trend
- Conducted market research to identify emerging trends and customer needs.
- Maintained relationships with existing clients by providing superior customer service.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Implemented quality assurance processes to ensure product excellence.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
CSR
Ancestry.com
01.2018 - 01.2019
- Fully remote job
- Assisted customers with account inquiries and family tree research.
- Provided support for subscription-related questions and issues.
- Guided users through website features and tools effectively.
- Educated customers on DNA testing services and results interpretation.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
Assistant Manager
Reliable Finance
01.2014 - 01.2015
- Demonstrated knowledge of branch financial products, loans and lines of credit
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups
- Reviewed credit applications for risk factors and credit worthiness
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed accounts for potential legal actions and escalated when necessary.
- Verified details of transactions, funds received and total account balances.
- Maintained accurate records of all collection activities in accordance with local laws.
- Processed payments over phone and set up recurring drafts.
- Completed skip traces on customers failing respond to collection efforts.
- Prepared documentation required for collection and repossession activities.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Office Manager
TMJ Auto Sales
06.2009 - 06.2013
- Responded to customer concerns, working with owner to significantly raise customer satisfaction ratings
- Demonstrated knowledge of branch financial products, loans, and lines of credit
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups
- Implemented process improvements to increase productivity
- Reviewed credit applications for risk factors and credit worthiness
- Evaluated applications against outline specifications to approve, reject or recommend adjustment files
- Managed daily office operations and ensured smooth workflow at TMJ Auto Sales.
- Oversaw inventory management and maintained accurate records for vehicle sales.
- Developed and implemented efficient filing systems for important documents.
- Handled customer inquiries and resolved issues with professionalism and care.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Resolved customer complaints or answered customers' questions.
Assistant Branch Manager
One Main Financial
09.2000 - 09.2007
- Trained and developed new team members in alignment with branch service standards and objectives
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Demonstrated knowledge of branch financial products, loans and lines of credit
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups
- Reviewed credit applications for risk factors and credit worthiness
- Collections
- Insurance Sales
- Check signer
- Monitored loan processing activities and maintained accurate records.
- Resolved customer inquiries and escalated issues as necessary for resolution.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Provided training to new employees on company policies and procedures.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Evaluated credit application to determine risk factors and financial feasibility.
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit, and account options.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Coordinated title searches to verify ownership and resolve discrepancies.
- Ensured compliance with federal, state, and local laws pertaining to real estate transactions.
- Reviewed closing documents for accuracy and completeness, ensuring compliance with state and federal regulations.
- Processed applications for new titles, transfers and duplicate titles.
- Entered lien information into the system when applicable.
- Maintained records of all transactions in a computer database.
Administrative Assistant
ADI Marketing
08.1998 - 09.2000
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Managed daily office operations and maintained organized filing systems.
- Facilitated training sessions for new administrative staff on procedures.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
Education
High School Diploma -
Monroe Area High School
Monroe, GASkills
- Maintain Clean Work Areas
- Constructive Feedback
- Credit Risk Evaluation
- Loan Application Assessment
- Audit Preparation
- Account Collections
- Proactive and Focused
- Cash Flow Reconciliation
- Credit Application Review
- Loan Processing
- Credit Approval and Denial
- Money Handling
- Cash Register Operations
- Typing and 10-Key Entry
- Customer service
- Attention to detail
- Effective communication
- Excellent communication skills
- Documentation review
- Title research
- Notary public
- Temporary tags
- File management
- Legal compliance
- Loan documentation
References
- Teresa, Steffens, 30680 678-900-1413, 189 West Athens Street, Winder, GA, 30680
- Amber, Smith, 30655 706-424-3115, Baron Drive, Monroe, GA, 30655
- Alfred, Wilson, 39154 601-502-0958, Ridge Park Drive, Raymond, MS, 39154
- Tammy, Wright, 678-358-8706
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Janitor
Amber Smith
06.2023 - Current
Owner
Finds by Shelton
01.2018 - Current
CSR
Ancestry.com
01.2018 - 01.2019
Assistant Manager
Reliable Finance
01.2014 - 01.2015
Office Manager
TMJ Auto Sales
06.2009 - 06.2013
Assistant Branch Manager
One Main Financial
09.2000 - 09.2007
Administrative Assistant
ADI Marketing
08.1998 - 09.2000
High School Diploma -
Monroe Area High School