Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer

KAREN BUTLER

Doswell,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Rep.

Carmax
Richmond, Virginia
10.2021 - 05.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Managed over 100-150 customer calls per day

Parts Manager

CALIBER
Richmond, VA
07.2019 - 05.2020
  • Managed entire Richmond location’s parts department with 1 direct report employee
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
  • Ordered $10k to $20k worth of parts/day for both active and scheduled vehicle repairs
  • Responsible for researching and pricing parts through various vendors to balance quality vs profit margin
  • Inspected 300 to 500 parts/day to verify accuracy of received goods and maintain flow of correct parts to technicians
  • Performed general ledger and invoice auditing with Accounting Manager
  • Thrived in very busy and fast paced environment that is high-volume auto-repair shop
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.

Call Center Representative

KSI TRADING CORP
Mechanicsville, VA
06.2018 - 07.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted customers by answering questions and responding to inquiries.
  • Processed debit and credit card and electronic check payments.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained client list of 10-15 accounts resulting on average of $600,000 in sales/month

Education

High School Diploma -

AMELIA COUNTY HIGH SCHOOL
10.2012 - 06.2016

Skills

Microsoft Office Proficiency (Excel, PowerPoint, Word)undefined

Accomplishments

  • 6 years in customer service experience
  • 4 years in cash handling
  • 4 years in sales
  • 2 years in shipping and receiving
  • 1 year in accounting
  • CREATIVE OUTLETS
  • Enjoy pursuing my love for singing (sang at Disney World in Florida)
  • Traveling within the United States and expanding my knowledge of its historical landmarks

Timeline

Customer Service Rep.

Carmax
10.2021 - 05.2022

Parts Manager

CALIBER
07.2019 - 05.2020

Call Center Representative

KSI TRADING CORP
06.2018 - 07.2019

High School Diploma -

AMELIA COUNTY HIGH SCHOOL
10.2012 - 06.2016

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KAREN BUTLER