Karen Cain
Canton,CT
Summary
Customer service professional with extensive IT industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Specializes in quality, speed, and process optimization to drive company success. Results-oriented with a strong focus on relationship development and partnership cultivation.
Overview
32
32
years of professional experience
Work History
Customer Service Analyst / CITRIX Server Analyst
Hartford Insurance Group
12.1986 - 05.2019
- Communicated both in writing and verbally with all levels of employees to facilitate systems administration and resolve problems.
- Troubleshot basic workstation and server issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Carried out day-day-day duties accurately and efficiently.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Effective liaison between customers and internal departments.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Responded proactively and positively to rapid change.
- Maintained classified workstations within information assurance requirements.
- Monitored networks and network devices to resolve technical problems quickly.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Diagnosed and executed resolution for all network and server issues.
Education
Associate In Business Administration - Business Administration
Naugatuck Valley Community College
Waterbury, CT07.1989
Certificate - Computer Input Operator
Computer Processing Institute
East Hartford, CT11.1986
Skills
- Staff education and training
- Account management
- Service standard compliance
- Complaint resolution
Timeline
Customer Service Analyst / CITRIX Server Analyst
Hartford Insurance Group
12.1986 - 05.2019
Associate In Business Administration - Business Administration
Naugatuck Valley Community College
Certificate - Computer Input Operator
Computer Processing Institute
Similar Profiles
Belinda VangurpBelinda Vangurp
Total Loss Specialist at Hartford Insurance GroupTotal Loss Specialist at Hartford Insurance Group
CRYSTAL LOCKERMANCRYSTAL LOCKERMAN
Remote Technology Account Manager at Hartford Insurance GroupRemote Technology Account Manager at Hartford Insurance Group
Edward Wade IIEdward Wade II
Regional Vice President at Hartford Insurance GroupRegional Vice President at Hartford Insurance Group
FELICIA JORDANFELICIA JORDAN
REALTOR at CAROL COLE REAL ESTATEREALTOR at CAROL COLE REAL ESTATE
Owen ThebergeOwen Theberge
Crew Member at Dunkin' DonutsCrew Member at Dunkin' Donuts