Karen Calvillo

• Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
• Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
• Merchandised products beautifully with attractive displays to quickly move stock.
• Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
• Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
• Controlled costs consistently to effectively eliminate waste and increase profits.
• Involved associates in decision-making processes to empower team and drive continued successes.
• Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
• Developed strong customer relationships by delivering exceptional service and personalized attention.
• Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.

• Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
• Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
• Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
• Planned optimal workflow through successful scheduling and task delegation.

• Identified team weak points and implemented corrective actions to resolve concerns.
• Led team by answering complex customer questions and mentoring personnel one-on-one.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Specifically responsible for Fresh Department Operations

• Championed safety programs, ensuring compliance with industry regulations and fostering a culture of safe practices among employees.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
• Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.

Training Program by HEB to prepare for store leadership career. Learned all departments of HEB grocery stores to prepare to lead staff to optimum performance.

• Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
• Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
• Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
• Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
• Provided leadership, guidance and support to staff members.