Karen Calvin
Washington
Summary
Versatile and results-driven professional with extensive experience in health information management at Diagnostic Clinic Medical Group. Excelled in improving patient records documentation and implementing technology solutions, enhancing workflow efficiency by 30%. Skilled in database entry and professional communication, demonstrating a commitment to privacy and security. Proven ability to lead teams towards achieving accreditation through strategic improvements and quality assurance.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Diligent Desired Position with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2016
2016
years of professional experience
Work History
Administrative Assistant
Tampa Bay Tri-City Temporary Staffing Agency
Call Center Representative
Manpower Staffing
Customer Service Support Representative
Netflix
11.2015 - 02.2016
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Performed detailed documentation of support cases within CRM systems, ensuring accurate tracking of all client engagements.
- Coordinated with cross-functional teams to resolve complex issues promptly, resulting in higher levels of customer satisfaction.
- Provided exceptional support to customers experiencing technical issues, guiding them through step-by-step resolutions.
- Maintained up-to-date knowledge of industry trends, allowing for informed recommendations on products and services tailored to individual needs.
- Participated in quality assurance initiatives by providing feedback on call recordings, helping identify areas for improvement within the team''s performance.
Teacher Assistant
Bethel Community Church/School
11.2014 - 08.2015
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
- Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
- Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
- Actively participated in professional development opportunities to stay current with emerging trends in education and improve instructional effectiveness.
- Facilitated small-group instruction sessions targeting specific skill gaps among struggling learners for academic success.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
Health Information Management Manager
Diagnostic Clinic Medical Group
01.2013 - 10.2014
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Recruited and hired top-performing individuals bringing undeniable experience and wealth of skills to organization.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Championed patient privacy and security by establishing stringent policies and procedures for handling sensitive information.
Health Information Management Manager
Jacaranda Manor
03.2010 - 11.2011
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Recruited and hired top-performing individuals bringing undeniable experience and wealth of skills to organization.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Championed patient privacy and security by establishing stringent policies and procedures for handling sensitive information.
- Created an environment conducive to collaboration between HIM professionals, physicians, nurses, administrators which resulted in improved workflow processes.
- Ensured timely access to accurate health information for healthcare providers by maintaining a well-organized records system.
- Facilitated seamless communication between various departments, resulting in better coordination of patient care activities.
- Integrated advanced technology solutions to streamline data management and improve the quality of healthcare services provided.
Health Information Management Manager
Pasadena Manor Under Aremid Management
06.2009 - 10.2010
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Created an environment conducive to collaboration between HIM professionals, physicians, nurses, administrators which resulted in improved workflow processes.
- Ensured timely access to accurate health information for healthcare providers by maintaining a well-organized records system.
- Reduced operational costs by identifying inefficiencies within the department and implementing strategic improvements.
- Implemented quality improvement measures leading to enhanced patient satisfaction rates.
- Played an instrumental role in achieving successful accreditation through diligent adherence to industry best practices.
- Managed a high-performing team of professionals, fostering professional growkth and development opportunities.
Coach
City of St. Petersburg Division of Parks and Recre
06.2007 - 02.2009
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
Pharmacy Technician/Cashier/Photo Technician
Walgreens
01.1997 - 02.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Offered solutions to customer concerns via in-person assistance and telephone support related to orders.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
Education
Bachelors Of Science - Health Information Management
Florida Agricultural And Mechanical University
Tallahassee, FL06.2002
Associate Of Arts - Health Education
Tallahassee Community College
Tallahassee, FL06.1998
High School Diploma - General Studies
Gibbs High
St. Petersburg, FL06.1997
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Document management
- Data management
- Spreadsheets
- Data collection
- Prioritization
- Document control
- Multi-line phone systems
- Spreadsheet management
- Client relations
- Multi-line phone proficiency
- Resourceful
- Records administration
- Event coordination
- Confidential document control
- Documentation and control
- Internet research
- Workflow optimization
- Mail management
- Implementation of paper charts to electronic medical records
Timeline
Customer Service Support Representative
Netflix
11.2015 - 02.2016
Teacher Assistant
Bethel Community Church/School
11.2014 - 08.2015
Health Information Management Manager
Diagnostic Clinic Medical Group
01.2013 - 10.2014
Health Information Management Manager
Jacaranda Manor
03.2010 - 11.2011
Health Information Management Manager
Pasadena Manor Under Aremid Management
06.2009 - 10.2010
Coach
City of St. Petersburg Division of Parks and Recre
06.2007 - 02.2009
Pharmacy Technician/Cashier/Photo Technician
Walgreens
01.1997 - 02.2006
Administrative Assistant
Tampa Bay Tri-City Temporary Staffing Agency
Call Center Representative
Manpower Staffing
Bachelors Of Science - Health Information Management
Florida Agricultural And Mechanical University
Associate Of Arts - Health Education
Tallahassee Community College
High School Diploma - General Studies
Gibbs High
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