Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Karen Carder

Karen Carder

Wautoma,WI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate/Administrative Assistant

K&F Auto Sales And Service, Inc.
02.2022 - Current
  • Greet customers arriving at the dealership
  • Showcase the dealership’s vehicles and explain their features and warranties to customers
  • Answer customer questions about cars, financing and purchase process
  • Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
  • Negotiate car prices and trade-in values for customers’ vehicles
  • Coordinate with the finance department to determine each customer’s financing and ownership options
  • Contact past customers to ensure they are satisfied with their vehicles
  • Assist with the completion of sold vehicles paperwork. Ensure that all documents required for the sale are included based on the type of sale (cash, finance,).
  • Maybe be required to contact financial sources to coordinate approval from financial sources and factory credit divisions.
  • Maintain all sold files.
  • Ensure correct title, lien information, taxes etc., on all transactions are complete.
  • Assist with overseeing collection of finance and insurance fees.
  • Work closely with the general office personnel.
  • Complete Administrative duties as assigned.

Retail Assistant Manager

Spencer's Gifts
01.2019 - 02.2021
  • Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
  • Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Developed strong relationships with vendors, negotiating favorable terms for product procurement.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
  • Coordinated special events and in-store promotions to attract new customers while providing an engaging experience for existing clientele.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.

Assistant Office Manager

K&F Auto Sales And Service, Inc.
01.2017 - 08.2018
  • Streamlined office procedures by implementing efficient filing systems and managing schedules.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
  • Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
  • Cultivated a professional atmosphere by maintaining open lines of communication among team members.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Recorded expenses and maintained accounting records.
  • Created and updated records and files to maintain document compliance.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Conducted research to assist with routine tasks and special projects.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.

Education

High School Diploma -

Union Grove Christian School
Union Grove
06.1992

Skills

  • Business Development
  • Payment Processing
  • Customer Needs Assessment
  • Contract Preparation
  • Excellent people skills
  • Exceptional customer service
  • Problem-Solving

Certification

  • Licensed Wisconsin Salesperson - Current

Timeline

Sales Associate/Administrative Assistant

K&F Auto Sales And Service, Inc.
02.2022 - Current

Retail Assistant Manager

Spencer's Gifts
01.2019 - 02.2021

Assistant Office Manager

K&F Auto Sales And Service, Inc.
01.2017 - 08.2018

High School Diploma -

Union Grove Christian School

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Karen Carder