Karen Carmona
Alsip,IL
Summary
Aspiring a position that will engage me in different departments within the industry, and where I can successfully utilize my organizational skills, ability to work with others, and drive to provide excellent customer service.
Overview
11
11
years of professional experience
Work History
Housekeeping Manager
White Lodging
06.2022 - 01.2025
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 15 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
CLUSTER NIGHT MANAGER
White Lodging || Triplex
06.2021 - 06.2022
- Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures coaching, training and correcting where needed
- Maintain a professional and high-quality service oriented environment at all times
- Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
- Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests
HOUSEKEEPING SUPERVISOR
White Lodging || Fairfield Inn & Suites Chicago Downtown River North
10.2019 - Current
- Create and implement standardized processes and procedures to improve productivity, consistency, communication, and guest satisfaction scores
- Uphold cleanliness and maintenance standards for a180-room property by being directly responsible for a diverse team of 20 associates
- Responsible for the training and development of each individual to support their personal goals and department goals
FRONT DESK TALENT
White Lodging || Aloft Chicago Downtown River North
10.2015 - 10.2019
- Communicated with all hotel departments to maintain hotel lobby front desk
- Compiled & checked daily record sheets, guest account receipts & vouchers
- Provided guests with entertainment & transportation services through their stay
- Awarded associate of 2nd quarter2018 by receiving75+ positive guest service reviews
GUEST ROOM ATTENDANT
White Lodging || Aloft Chicago Downtown River North
03.2014 - 10.2015
- Welcomed & accommodated guests to their room throughout their stay
- Maintained and kept up with cleanliness standards by Housekeeping supervisors
- Organized housekeeping cart and storage closest to keep fully stocked at all times
- Strived to provide guests a clean, safe, and comfortable hospitality environment
Education
General Education Diploma -
Ruby Lozano Leadership Academy
Chicago, IL01.2008
High School - undefined
Hubbard High School
Chicago, IL01.2007
Skills
- PROFESSIONAL
- Microsoft Office
- Salesforce
- CertiPro Solutions
- Empower Marriott
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Training and mentoring
- Staff scheduling
- Staff training and development
- Workload prioritization
Timeline
Housekeeping Manager
White Lodging
06.2022 - 01.2025
CLUSTER NIGHT MANAGER
White Lodging || Triplex
06.2021 - 06.2022
HOUSEKEEPING SUPERVISOR
White Lodging || Fairfield Inn & Suites Chicago Downtown River North
10.2019 - Current
FRONT DESK TALENT
White Lodging || Aloft Chicago Downtown River North
10.2015 - 10.2019
GUEST ROOM ATTENDANT
White Lodging || Aloft Chicago Downtown River North
03.2014 - 10.2015
High School - undefined
Hubbard High School
General Education Diploma -
Ruby Lozano Leadership Academy
Similar Profiles
Isabella VaskoIsabella Vasko
Fine Dining Server at White LodgingFine Dining Server at White Lodging
Logan CollinsLogan Collins
Activities Attendant at White LodgingActivities Attendant at White Lodging
SAM GALLAMORESAM GALLAMORE
Senior Market Sales Manager at White LodgingSenior Market Sales Manager at White Lodging
Alejandro SalgadoAlejandro Salgado
Maintenance Crew Member at White LodgingMaintenance Crew Member at White Lodging
Sandra EstradaSandra Estrada
Grocery Supervisor at Mariano'sGrocery Supervisor at Mariano's