Karen Carson
Jane Lew
Summary
I am currently employed as a legal instrument examiner, conducting thorough background checks and researching court documents to determine the legal standing of customers concerning firearm ownership eligibility. Experienced professional with a decade of managerial and supervisory expertise across analysis work, finance, home operations, and customer relations. Previously served as the principal advisor for new employees, responsible for assigning duties, conducting evaluations, providing training, and effectively communicating with leadership regarding staff capabilities. Held various positions, including office manager and supervisor of business finances and accounting, where I negotiated contracts and pricing, acting as a liaison between companies and customers.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
19
19
years of professional experience
Work History
Legal Instrument Examiner
Federal Bureau Investigation
01.2019 - Current
- During my brief tenure as a supervisor, I was tasked with overseeing daily operations to ensure smooth workflow and optimal team performance. My initial focus was on familiarizing myself with the ongoing projects and team dynamics. I prioritized open communication, conducted a daily briefing to align everyone on goals and expectations. This not only fostered a collaborative environment but also encouraged team members to voice their concerns and suggestions, which I actively welcomed.
- In addition to managing tasks, I took the opportunity to mentor some of the team members, providing guidance and support as they navigated their responsibilities. I organized training sessions to enhance their skills and boost their confidence in their roles. This hands-on approach not only helped build a stronger foundation within the team but also instilled a sense of camaraderie and mutual respect among colleagues.
- My brief experience as a supervisor was marked by a commitment to enhancing team dynamics, driving productivity, and creating a positive organizational culture. I learned that effective supervision goes beyond task management; it’s about nurturing talent, fostering collaboration, and inspiring individuals to reach their full potential.
- Was recently accepted into the Relief Supervisor TDY pool.
- Have enrolled in the Basic Relief Training (BRT) for the TDY supervisor pool. Have completed 43% of the class work, obtaining 2 certification: Introduction to integrated program management and The FBI strategy.
- Explore extensive research by using administrative/organizational policies, procedures, problem solving skills and judgment to set correct status to records that may obtain potential State and Federal prohibitors.
- Aided in the launch of what is known as the Bipartisan Safer Communities Act (BSCA)Under 21 (U21). BSCA U21 establishes additional requirements for firearms-related background checks for prospective purchasers who are 18 to 20 years of age.
- Participating on an Information Received team. Information received is where an examiner will enter incoming fax information for each transaction worked for every examiner within NICS.
- Communicate and collaborate with my supervisor, colleagues, courts, police departments and federal firearm licensee in person, via email, and phone daily.
- Supervisor: Leanna Spornak
Custodian III
Nicholas County Board of Education
12.2006 - 12.2018
- Supervised, trained, and evaluated new custodians.
- Assisted the administrator in developing a yearly safety plan, identifying problematic areas of the school with the Brim insurance inspections, and the WV fire marshal and purposing ways of fixing these problems; an example: by completing monthly and yearly inspections, and contacting the county maintenance department in a timely fashion.
- As a professional affiliation for WVSSPA worked as a liaison advocating for all member employees of the school. Some examples of representation were decision- making processes included defending them in disciplinary proceedings, helping them use the union’s grievance process if they believed the employer was violating the law. This was done by studying the county, state and federal law and articulating to the individuals on how to legally handle the situation.
- Oversaw the security of the buildings as well as enforced the security of the building by making sure all doors and windows were closed and locked. All fire doors to the hallways stayed shut throughout the day and made sure no student wandered the hallways.
- Collaborated with Homeland Security to ensure safety protocol was in place for active shooters, weather emergencies, chemical spill emergencies, fire and other emergencies that may raise.
- Drafted a detailed handbook of all equipment manuals and schedules that assisted with: the operation of the heating system including a schedule for changing roof units and furnace filters, location within the building of all electrical boxes, fire suppressants, how to operate and interpret the codes of the fire alarm system.
- Supervisor: Tom Bayless, (304) 742-5416
Office Worker
RAMCO
01.2015
- Provided essential support to the Owner and Office Manager by assisting with document development, photocopying, and the distribution of paperwork. My responsibilities included operating various office equipment, such as copiers and printers, to ensure smooth workflow operations.
- Collaborated closely with the office manager and owner to develop new and upcoming projects, ensuring that all plans were communicated effectively. Additionally, I took the initiative to follow up and disseminate information about these projects to interested parties via email, keeping all stakeholders informed.
- Completing these tasks also involved drafting items for sale on eBay, which contributed to our online retail efforts. I took part in the creative process by developing fliers for various projects, helping to promote our initiatives effectively.
- Overall, this position required strong organizational skills, attention to detail, and effective communication to support the office's operational success.
- Supervisor: Vicky Mowery, (304) 742-6136
Office Manager
Summersville Glass Inc.
04.2008 - 08.2008
- Supervising operational requirements by organizing schedules for employees' OSHA certifications and assigning tasks throughout the day, while also ensuring that all mining certifications remained current.
- Communicating effectively with customers through phone and email to address inquiries and provide support.
- Scheduling orders with various windshield and glass companies to ensure timely service and product delivery.
- Maintaining an organized office environment to promote efficiency and productivity.
- Implementing an efficient filing system that streamlined document management and accessibility.
- Processing payroll for all employees, which included printing payroll documents to ensure accuracy and timeliness.
- Executing procurement processes with different companies to evaluate and determine the cost of parts, as well as planning the execution of equipment delivery.
- This comprehensive role required strong organizational skills, effective communication, and attention to detail in managing both operational and administrative tasks.
- Supervisor: John O’Quinn, (304) 872-4357
Certified Phlebotomy Technician, Insurance Examinee
Hooper Holmes and Pro Care Enterprise
09.2008 - 09.2009
- Acted as a liaison between the company and my personal company purposing wages for work being completed.
- Administered biometric insurance health screening for Hooper Holmes.
- Documented vital information from the recipient.
- Examined and evaluated the recipient for triage type procedures and urinalysis this was done by collecting blood samples for testing, centrifuged those samples and send them for testing.
- Completed multiple certifications while contracted with Hooper Holmes.
- Supervision: Jared Black (304) 342-2004
Education
Bachelor of Arts - Special Education
Western Governors University
Salt Lake City, Utah05.2017
Associate Applied Science - undefined
Board of Governors
05.2012
Skills
- Possess managerial and supervisory experience, complemented by a Bachelor's degree in Education and an Associate degree in Applied Science
- Demonstrate excellent communication abilities and proficiency in utilizing electronic communication devices, applications, Microsoft software, and various accounting, CAD, and NICS-related programs
- Exhibit skills in management, finance, research, technical writing, teaching, clerical tasks, and analysis
- Detail-oriented, self-motivated, and dependable, while consistently adhering to organizational policies and procedures
- Foster positive public relations and collaborate effectively with colleagues
- Uphold a strong work ethic, maintain a positive attitude, and demonstrate strong interpersonal skills
- Remain organized and focused, with a continuous drive to achieve objectives
- Research and analysis
- Customer service
- Complex Problem-solving
- Training and mentoring
- Verbal and written communication
- Coaching and mentoring
- Task delegation
- Problem-solving
- Data collection
- Research design
- Data entry
Timeline
Legal Instrument Examiner
Federal Bureau Investigation
01.2019 - Current
Office Worker
RAMCO
01.2015
Certified Phlebotomy Technician, Insurance Examinee
Hooper Holmes and Pro Care Enterprise
09.2008 - 09.2009
Office Manager
Summersville Glass Inc.
04.2008 - 08.2008
Custodian III
Nicholas County Board of Education
12.2006 - 12.2018
Associate Applied Science - undefined
Board of Governors
Bachelor of Arts - Special Education
Western Governors University
Training
- I have used all resources relevant to leadership development at the FBILEAD site.
- Complete all Virtual Academy trainings.
- I am currently working on the Relief Supervisor Training and have read leadership books from the FBI Library.
- Yearly Safety/ Lift/insurance/driving training, August 2009-2015
- Nicholas County Board of Education, Summersville, WV 18 hrs.
Community Service
Nicholas County Career and Technical Center, Craigsville, WV, 2014-10, Community Haunted House, October 2014, Raise money to help Skills USA students attend Skills USA.
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