Karen Carter

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Resolved concerns with products or services to help with retention and drive sales.
• Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
• Maintained and managed customer files and databases.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Provided primary customer support to internal and external customers.
• Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Responded to customer requests for products, services, and company information.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Same work history as last location.

• Reason for leaving: Mr. Stephenson passed away and I was offered a position with Mr. Bryant which was servicing Mr. Stephenson's book of business until an agent was put in his place. I worked for Mr. Stephenson for five years and was the only representative he had.

Office Manager, Sales Leader & Servicing Agent

The same job description as other State Farm Agents that I have been employed with.

Same as others

Mr. Sansing retired December 2003. I worked for him from January 1988 until he retired.

Same as others.

Same as others.