Karen CARTER
CINCINNATI
Summary
Results-driven team leader with a strong background in logistics coordination and employee training. Known for fostering a collaborative work environment and optimizing workflow. Ready to leverage leadership skills to drive operational excellence and improve customer service outcomes.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
FedEx
Hebron, OH
08.2023 - Current
- Oversaw administrative tasks related to customer service, encompassing document organization and paperwork processing.
- Utilized communication skills to engage customers in a friendly manner.
- Learned software tools for tracking customer requests and service history.
Teamleader
Federal Express
Oakland, California
11.2023 - 08.2024
- Led team operations to ensure timely package delivery.
- Coordinated logistics to streamline workflow and improve efficiency.
- Trained new employees on safety protocols and operational procedures.
- Monitored performance metrics and addressed issues promptly.
- Conducted regular team meetings to discuss goals and progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Facilitated communication between departments for seamless operations.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Established clear expectations for employees, providing guidance when needed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Collaborated with other departments to ensure alignment of goals across teams.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Oakland Technical High School
4351 Broadway06-1989
Some College (No Degree) - Computer Literacy Courses
Laney College
Oakland, CASkills
- Customer relationship management
- Document organization
- Software proficiency
- Performance monitoring
- Logistics coordination
- Team leadership
- Effective communication
References
References available upon request.
Timeline
Teamleader
Federal Express
11.2023 - 08.2024
Customer Service Agent
FedEx
08.2023 - Current
High School Diploma -
Oakland Technical High School
Some College (No Degree) - Computer Literacy Courses
Laney College