Karen Carter
Navarre,OH
Summary
Results-driven QA professional known for exceptional problem-solving skills and attention to detail. Experienced in creating comprehensive test plans and conducting defect analysis to ensure adherence to industry standards.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Senior QA Specialist
equivant
Canton, OH
05.2011 - Current
- Created and managed test plans, test scripts, and defect reports throughout project lifecycle to maintain quality standards.
- Executed test plans to ensure software functionality and quality across multiple projects.
- Collaborated with cross-functional teams to identify and resolve critical quality issues.
- Analyzed defect reports and provided actionable feedback to development teams, facilitating timely issue resolution.
- Conducted thorough reviews of functional specifications and design documents to ensure accuracy.
- Ensured compliance with industry standards in quality assurance processes.
- Coordinated user acceptance testing activities with stakeholders, including business analysts.
- Led training sessions for junior QA staff on effective testing methodologies and tools.
Senior Customer Service Representative
equivant (Formerly CourtView Justice Solutions)
Canton, OH
09.1998 - 05.2011
- Provided exceptional customer service to clients through effective use of case management systems, enhancing client satisfaction.
- Resolved customer inquiries efficiently through effective communication strategies.
- Handled escalated issues, securing timely and satisfactory resolutions to uphold client trust.
- Navigated difficult situations with tact and professionalism, preserving positive relationships with clients.
- Conducted follow-ups with clients to ensure ongoing satisfaction and support needs.
- Consulted with customers regarding needs and addressed concerns.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained new representatives on company policies and customer interaction techniques.
- Conducted customer service training for new hires.
Education
High School Diploma -
Perry High School
Massillon, OHSkills
- Test planning
- Test plan creation
- User acceptance testing
- Defect analysis
- Software validation
- API testing
- Cross-browser testing
- Manual testing
- Regulatory standards
- Attention to detail
- Problem solving
- Time management
- Adaptability
- Cross-functional collaboration
- Effective communication
Certification
- SQL for Non-Programmers
- SQL for Data Analysis
- Critical Thinking for More Effective Communication
Timeline
Senior QA Specialist
equivant
05.2011 - Current
Senior Customer Service Representative
equivant (Formerly CourtView Justice Solutions)
09.1998 - 05.2011
High School Diploma -
Perry High School