Passionate about interior design
Karen Casey
Entry Level Marketing- Public Relations
Copperas Cove,TX
It is never too late to be what you might have been.
George Eliot
Summary
Courteous professional with substantial experience in the retail industry. Compassionate attitude centered on treating people with dignity and respect. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Collaborative team player with strong interpersonal skills. Communicative and responsive individual with over 10+ years of experience.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Caregiver
ABC Home Health Care
Pueblo, CO
11.2021 - 04.2022
- Monitored client monitored medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Scheduled daily and weekly care hours for client caseload.
Residential Caregiver
Las Animas County Rehabilitation Center
Walsenburg, Colorado
06.2018 - 02.2020
- Reported unusual or urgent circumstances in clients' condition or environment immediately to nurse supervisor.
- Completed entries in log books, journals, and care plans to accurately document and report client progress.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Assisted clients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Followed directions of licensed nurses to administer medications and treatments.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented client information and care activities in electronic health record.
- Completed activities of daily living for clients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped clients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of 5+ residents under long-term care.
- Traveled to clients' home to complete healthcare services and promote continuity of care.
- Encouraged clients to participate in safe physical activity to help boost mood and improve overall wellness.
Retail Sales Associate/Department Manager, Outdoor, Lawn, and Garden
Wal-Mart Supercenter
Burleson, TX
10.2007 - 12.2017
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Pruned and trimmed plants and trees to maintain shape and promote healthy growth.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained walkways and paths throughout gardens for safe navigation.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
Medical Transcriptionist
Self-employeed
Crowley, TX
07.1999 - 06.2000
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Maintained 100% accuracy rate for spelling and content.
- Attended training associated with role to improve skills and boost speed.
- Applied medical terminology related to provider-specific treatments and techniques.
- Performed qualitative analysis of records for accuracy, internal consistency and correlation of recorded data.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Accurately documented medical dictation to record patient care records.
- Transcribed and edited physician reports from dictation.
- Maintained security and privacy of records to protect patients and providers.
- Translated medical jargon into correct terminology.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Education
BBA - Business Management, Marketing
06.2022 - Current
- Awarded President's Academic Excellent Award
- Dean's List 1st 2022
- Honor Roll 1st 2022
Vocational Diploma - Anatomy And Physiology, Medical Terminology
10.1998 - 07.1999
Skills
Verbal and written communication skills
Behavioral Management
Medication Administration
Staff Management
Coaching and mentoring
Microsoft applications proficiency
Cash Handling
Organization
Analytical and Critical Thinking
MS Office
Cultural Awareness
Problem-Solving
Attention to Detail
Flexible and Adaptable
Dependable and Responsible
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
American InterContinental University - BBA, Business Management, Marketing
06.2022 - Current
Caregiver - ABC Home Health Care
11.2021 - 04.2022
Residential Caregiver - Las Animas County Rehabilitation Center
06.2018 - 02.2020
Retail Sales Associate/Department Manager, Outdoor, Lawn, and Garden - Wal-Mart Supercenter
10.2007 - 12.2017
Medical Transcriptionist - Self-employeed
07.1999 - 06.2000
At-Home Professions - Vocational Diploma, Anatomy And Physiology, Medical Terminology
10.1998 - 07.1999