KAREN CASEY
Ringwood,NJ
Summary
Collaborative professional skilled in fostering relationships and influencing stakeholders to meet team objectives. Experienced IT System Support Specialist with a successful history at Sony Electronics, specializing in vendor negotiation and strategic planning. Proficient in SAP solutions and data management, driving project success through leadership and problem-solving, while enhancing operational efficiency and aligning technology with business goals.
Overview
37
37
years of professional experience
Work History
IT System Support Specialist
Apple Montessori Schools
Wayne, New Jersey
08.2012 - Current
- Provided end-user assistance for software applications to maximize system effectiveness.
- Oversaw project coordination to align initiatives with organizational goals.
- Managed ongoing maintenance of data warehouse and PBI dashboards for reliability.
- Facilitated communication between end users and IT to bridge technical gaps.
- Configured third-party enrollment and billing software for annual student enrollment.
- Designed integrations between third-party enrollment software and Salesforce.
- Assisted in design and implementation of IT initiatives to improve user experience.
- Converted organization from Outlook Exchange to MS365, enhancing collaboration.
- Managed all end-user software access, including the MS365 admin role.
Team Lead: SAP R3 Materials Management for Consumer Business
SONY ELECTRONICS INC.
Park Ridge, USA
01.2003 - 09.2007
- Led a team of seven resources through all phases of R3 implementation, ensuring comprehensive completion of project phases.
- Completed blueprint and gap analysis, creating functional specifications and documenting business requirements.
- Prioritized workload and developed user test scripts, resolving design and implementation issues effectively.
- Facilitated super user testing and cutover activities, presenting progress to Project Management Office.
- Evaluated current materials and inventory management designs, identifying process gaps through cross-functional meetings.
- Defined future processes for materials and inventory management, securing consensus from stakeholders.
- Influenced cross-functional designs for Delivery and Returns processing to optimize operations.
- Contributed to design solutions for Sony’s Import Process, aligning with business and IT management post-launch.
Sr. Business Analyst: SAP R3 Implementation Project for Business and Professional Group
SONY ELECTRONICS INC.
Park Ridge, USA
01.2000 - 01.2003
- Represented Logistics organization during R3 implementation for Sony Logistics of America.
- Collaborated with implementation partner to design, test, and implement seven complex interfaces for Warehouse Management System.
- Facilitated conversion of shipping, receiving, and inventory data into new system.
- Planned and executed unit and volume testing for all warehouse management interfaces.
- Prepared comprehensive end-user documentation and interface documents for Logistics application.
- Reported project status and operational impact to Senior Logistics Management.
- Provided ongoing system support to end-user community.
Sr. Business Analyst: Sony Logistics of America
SONY ELECTRONICS INC.
Park Ridge, USA
08.1988 - 01.2000
- Gathered requirements for logistics systems to align with business needs.
- Liaised with IT to enhance existing logistics systems.
- Contributed to implementation of third-party export system, boosting operational efficiency.
- Developed geographic zone concept for shipments, reducing freight costs significantly.
- Participated in software selection and implementation of Sony’s Transportation Management System.
- Assisted in software selection and deployment of Sony’s Warehouse Management System.
- Created process flows and training materials for all new systems.
- Provided end-user support within logistics group to improve user experience.
Education
LO020,LO510,LO550,AP210
SAP America Education
Boston, PennsylvaniaSkills
- SAP solutions (Solution Manager, APO, BW, IM, MM, PP)
- Microsoft Office 365 Suite (Word, Excel, PowerPoint, Project, Visio, PBI)
- Salesforce management
- User support and training
- Vendor management
- Interface design
- Data analysis and management
- System troubleshooting
- Team leadership
- Problem solving and critical thinking
- Documentation preparation
Timeline
IT System Support Specialist
Apple Montessori Schools
08.2012 - Current
Team Lead: SAP R3 Materials Management for Consumer Business
SONY ELECTRONICS INC.
01.2003 - 09.2007
Sr. Business Analyst: SAP R3 Implementation Project for Business and Professional Group
SONY ELECTRONICS INC.
01.2000 - 01.2003
Sr. Business Analyst: Sony Logistics of America
SONY ELECTRONICS INC.
08.1988 - 01.2000
LO020,LO510,LO550,AP210
SAP America Education