Karen Casper
Waterloo,NE
Summary
Dynamic Office Manager with a proven track record at Dr. Tribas, excelling in customer service and operational efficiency. Expert in managing electronic patient records and enhancing billing processes, resulting in streamlined operations. Recognized for maintaining confidentiality and delivering empathetic support, ensuring compliance with HIPAA regulations while fostering strong client relationships.
Overview
24
24
years of professional experience
Work History
Office Manager
Dr.Triba
08.2001 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns .
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Increased office efficiency with proficient use of practice management software for billing and insurance claims processing.
- Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
Office Manager
Beauty First
08.2020 - 05.2023
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Processed bi weekly payroll for over 100 employees, ensuring timely and accurate compensation.
- Enhanced vendor relations by promptly resolving invoice discrepancies.
- Inspected account books and recorded transactions.
- Entered figures using 10-key calculator to compute data quickly.
Education
No Degree - Nursing
Methodist College of Nursing
Omaha, NESkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Administrative support
- Credit and collections
- Customer relations
- Problem resolution
- Good judgment
- Professional and courteous
- Managing operations and efficiency
Timeline
Office Manager
Beauty First
08.2020 - 05.2023
Office Manager
Dr.Triba
08.2001 - Current
No Degree - Nursing
Methodist College of Nursing
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