Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karen Castillo

Ellicott City,MD

Summary

A medical professional with a proven track record of executing company objectives. Capable of adjusting to new situations and challenges while working effectively under pressure in order to advance the organization's mission, vision, and values. A highly effective leader and problem solver who is dedicated to optimizing processes to decrease expenses and enhance the overall efficiency of the organization. Employs sound discernment and independent decision-making abilities to contribute to the organization's success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Practice Administrator

Chesapeake Specialty Care - Annapolis ENT
01.2024 - Current
  • Increased patient satisfaction by enhancing communication between medical staff and patients.
  • Enhanced employee morale through regular performance evaluations and professional development opportunities.
  • Collaborated with physicians to develop strategic plans for continued growth and expansion of the practice''s service offerings.
  • Reduced late payment fees by closely monitoring due dates and prioritizing payments.
  • Oversaw inventory management, reducing waste by closely monitoring supplies usage and ordering as needed.
  • Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
  • Implemented a paperless filing system, reducing physical storage needs and increasing document accessibility.
  • Processed payroll for employees and reported payroll taxes for organization.

OFFICE MANAGER

Metropolitan Cardiovascular Consultants
09.2020 - 12.2023
  • Utilized strong leadership skills and problem-solving to ensure optimal team performance and streamline workflows
  • Demonstrated exceptional leadership abilities through proficiently overseeing a diverse group of individuals possessing distinct backgrounds and personality traits, thereby cultivating a harmonious and fruitful professional environment
  • Frequent meetings were conducted with personnel and providers in order to uphold standards and adhere to established protocols for the practice
  • Oversaw daily operations by utilizing administrative, software integration, and analytic skills
  • Effectively managed accounts payable by ensuring vendors were paid on time and by utilizing Quickbooks to maintain accurate financial records
  • Improving vendor relations and financial transparency in the process
  • Achieved successful implementation of various software applications that contributed to the practice's increased revenue and patient care, thereby enhancing patient satisfaction
  • Conducted a comprehensive review of accounts and achieved cost reductions through negotiations with multiple vendors
  • I have experience as a medical receptionist, assisted physicians with patient care, and conducted stress tests, all of which have improved my capacity to offer valuable support to physicians.
  • I educated patients on procedure details on stress test, provided instructions, and answered questions to minimize anxiety and improve cooperation.

OFFICE MANAGER

Muhammad Yusuf M.D., F.A.C.C.
03.2016 - 09.2020
  • Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Supervised inventory operations in the office through ordering and stocking
  • Maintained office efficiency by assuring daily completion of all prior authorization, insurance verification, and referrals while remaining productive.
  • Assisted with stress testing procedures, ensuring patient safety and proper data collection for analysis.
  • Enhanced cardiology department efficiency by streamlining processes for scheduling and conducting EKGs.
  • Ensured high-quality patient care by maintaining equipment and promptly addressing any malfunctions or issues.

CO-OWNER

PLACIDO SOLUTIONS LLC
01.2014 - 05.2017
  • Supported company goals through marketing, inventory control, collaborated with customers to determine budgets, negotiating, and cost control.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Evaluated suppliers to maintain cost controls and improve operations.

MEDICAL ASSISTANT

GI Med Health
05.2014 - 12.2014
  • Schedules patient appointments and surgical booking and coordination
  • Answers phones, triages calls, responds to patient requests
  • Triage, monitors patient flow and communicate delays to patients and providers
  • Participated in performance improvements.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.

MEDICAL RECEPTIONIST/ ADMINISTRATIVE ASSISTANT

J RICHARD LILLY & ASSOCIATES -HYATTSVILLE, MD
03.2011 - 08.2013
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Completed patient referrals to other medical specialists.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.

DENTAL ASSISTANT

DR. JOSEPHINE OGUNTIMEIN
01.2008 - 07.2009
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Education

Business Management - Healthcare Professionals -

Anne Arundel Community College

Skills

  • HIPAA Regulations
  • Insurance Verification
  • Quality Improvement
  • Healthcare compliance
  • Recruitment and retention
  • Electronic Health Records
  • Strategic business planning
  • Continuous Improvement
  • Policy Implementation
  • Payroll Administration

Certification

  • ACLS

Languages

Spanish
Native or Bilingual

Timeline

Medical Practice Administrator

Chesapeake Specialty Care - Annapolis ENT
01.2024 - Current

OFFICE MANAGER

Metropolitan Cardiovascular Consultants
09.2020 - 12.2023

OFFICE MANAGER

Muhammad Yusuf M.D., F.A.C.C.
03.2016 - 09.2020

MEDICAL ASSISTANT

GI Med Health
05.2014 - 12.2014

CO-OWNER

PLACIDO SOLUTIONS LLC
01.2014 - 05.2017

MEDICAL RECEPTIONIST/ ADMINISTRATIVE ASSISTANT

J RICHARD LILLY & ASSOCIATES -HYATTSVILLE, MD
03.2011 - 08.2013

DENTAL ASSISTANT

DR. JOSEPHINE OGUNTIMEIN
01.2008 - 07.2009

Business Management - Healthcare Professionals -

Anne Arundel Community College

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