Karen Castillo
Houston,TX
Summary
Proactive and customer-oriented professional with experience at Amazon and Pappas BBQ, excelling in customer service and shelf stocking. Demonstrated ability to enhance team efficiency and maintain high safety standards, contributing to improved store operations. Known for a positive attitude and reliability, adept at handling money and resolving customer issues swiftly, ensuring satisfaction and repeat business.
Overview
1
1
year of professional experience
Work History
Stocker
Amazon
10550 Ella Blvd
09.2020 - 05.2021
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Kept work areas neat, clean and free from debris.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Restaurant Server
Pappas BBQ
703 Farm To Market 1960 Rd W, Houston Tx 77090
06.2020 - 08.2020
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Education
High School Diploma -
Westfield High School
Houston, TX06.2020
Skills
- Willing to Learn
- Positive Attitude
- Shelf Stocking
- Customer Service
- Customer Assistance
- Punctual and Reliable
- Cleaning procedures
- Flexible Schedule
- Money Handling
- Safety processes and procedures
- Equipment Cleaning
- Equipment Operation
Soccer
I'm a mom of a 3 year old and that won't stop me from doing what I like the most.
Languages
Spanish
Native or Bilingual
Timeline
Stocker
Amazon
09.2020 - 05.2021
Restaurant Server
Pappas BBQ
06.2020 - 08.2020
High School Diploma -
Westfield High School