Summary
Overview
Work History
Education
Skills
Timeline
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Karen Castle

Bellefontaine,OH

Summary

Dynamic retail professional with strong leadership skills and a proven track record at Dollar General Store. Expert in team management and cash handling accuracy, consistently enhancing customer satisfaction. Successfully trained new employees, fostering a knowledgeable workforce and improving store operations. Committed to maintaining a clean, organized environment that promotes repeat business.

Overview

4
4
years of professional experience

Work History

Sales Lead Keyholder

Dollar General Store
05.2025 - Current
  • Assisted customers with product inquiries and ensured a positive shopping experience.
  • Operated cash register efficiently, handling transactions accurately and responsibly.
  • Maintained store appearance by organizing merchandise and ensuring cleanliness standards.
  • Stocked shelves with products, ensuring proper inventory rotation and availability.
  • Trained new employees on store procedures and customer service best practices.

Retail Keyholder

Dollar General Store
11.2024 - 05.2025
  • Assisted in managing daily store operations to ensure efficient customer service.
  • Maintained inventory accuracy through regular stock audits and replenishment processes.
  • Trained new team members on operational procedures and customer engagement techniques.
  • Ensured compliance with safety standards and store policies during shifts.
  • Handled cash management responsibilities, including register reconciliation at shift end.
  • Resolved customer inquiries and complaints effectively to boost satisfaction levels.

Home Health Aide

Tom Snapp
05.2024 - 11.2024
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to healthcare professionals.
  • Maintained cleanliness of patient living areas, promoting a hygienic environment.
  • Prepared nutritious meals based on dietary restrictions and preferences.
  • Provided companionship and emotional support, enhancing patient well-being.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Sales Lead Keyholder

Dollar General Store
08.2021 - 05.2024
  • Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Trained and mentored new employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

Bellefontaine High School
Bellefontaine, OH
05.2025

Skills

  • Team management
  • Store operations
  • Strong leadership
  • Customer service
  • Cash handling accuracy
  • Store maintenance
  • Staff training
  • Cash handling
  • Training and mentoring
  • Customer service management
  • Alarm systems
  • Bank deposits
  • Store recovery processes
  • Opening and closing coordination
  • Front end operations

Timeline

Sales Lead Keyholder

Dollar General Store
05.2025 - Current

Retail Keyholder

Dollar General Store
11.2024 - 05.2025

Home Health Aide

Tom Snapp
05.2024 - 11.2024

Sales Lead Keyholder

Dollar General Store
08.2021 - 05.2024

High School Diploma -

Bellefontaine High School

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Karen Castle