Karen Castro
Dallas,TX
Summary
Bilingual customer service and sales professional with experience in retail, front desk operations, and outside sales. Known for clear communication, building positive relationships with clients, and providing reliable, professional service.
Overview
11
11
years of professional experience
Work History
Cashier / Social Media Assistant
Marron Construction Materials
Dallas, TX
05.2025 - 09.2025
- Processed purchases for lumber and tools
- Assisted customers with product questions
- Managed and updated company social media accounts
Sales Manager
KCC Auto Refinish
Dallas, TX
01.2022 - 12.2024
- Generated new business through door-to-door visits to auto body shops
- Presented samples and explained pricing, delivery, and services
- Built strong relationships that increased repeat customers and sales
- Collected payments and managed invoices accurately
Sales Associate / Front Desk
European Wax Center
Dallas, TX
02.2018 - 04.2019
- Scheduled and managed appointments for clients
- Answered calls and provided customer support
- Sold memberships and wax passes to increase revenue
- Handled daily bookkeeping and front desk tasks
Cashier / Customer Service
Jack in the Box
Dallas, TX
06.2014 - 12.2015
- Operated register and drive-thru service efficiently
- Prepared and verified customer orders
- Maintained clean dining and restroom areas
- Delivered fast, friendly service during busy shifts
Education
High School Diploma -
James Madison High School
3000 Martin Luther King Jr Blvd Dallas, TX 75215 Skills
- Customer Service
- Sales
- Cash Handling
- Front Desk Operations
- Appointment Scheduling
- Relationship Building
- Social Media Management
- Teamwork & Multitasking
LANGUAGES
English – Fluent
Spanish – Fluent (Bilingual)
Timeline
Cashier / Social Media Assistant
Marron Construction Materials
05.2025 - 09.2025
Sales Manager
KCC Auto Refinish
01.2022 - 12.2024
Sales Associate / Front Desk
European Wax Center
02.2018 - 04.2019
Cashier / Customer Service
Jack in the Box
06.2014 - 12.2015
High School Diploma -
James Madison High School