Karen Cestarte
Tomball,TX
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inside Sales & Aftermarket Business Manager
Gilmore Technologies, LLC
03.2014 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Streamlined business processes by implementing new project management tools and techniques.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers to increase profit.
- Provided Technical solutions for customer specifications and applications
Education
M.Ed. in Counseling Psychology -
University of Houston
Houston, TX12.2009
Bachelor of Science - Psychology
University of Houston
Houston, TX05.2007
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Business Development
- Customer Relationship Management
- Issue Resolution
- Process Improvement
- Coaching and Mentoring
- Strategic Initiatives
- CRM Software
- Cost analysis and Pricing
Certification
APICs CSCP
Timeline
Inside Sales & Aftermarket Business Manager
Gilmore Technologies, LLC
03.2014 - Current
M.Ed. in Counseling Psychology -
University of Houston
Bachelor of Science - Psychology
University of Houston
APICs CSCP
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