Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Karen Chambers

Converse,TX

Summary

Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices.

Overview

10
10
years of professional experience

Work History

Insurance Payment Specialist

Wave Heathcare
San Antonio, TX
07.2020 - 09.2023
  • Identified and resolved billing issues efficiently and accurately.
  • Reconciled incoming payments against outstanding invoices to ensure accurate records were kept.
  • Collaborated with other departments within the organization to resolve any payment discrepancies.
  • Developed and maintained relationships with our Provider Reps as well as customers to ensure payment accuracy.
  • Ensured compliance with internal policies and procedures related to payments.

Billing Specialist / Payment Poster

CommuniCare Health Services
San Antonio, TX
08.2018 - 03.2020
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Reconciled daily cash receipts with total deposits on bank statement.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Performed additional duties as assigned by management team.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.

Patient Account Representative - Team Lead

Consultants In Womens Health
San Antonio, TX
07.2013 - 05.2018
  • Conducted regular audits of team members' work queues ensuring compliance with established guidelines for timely completion of tasks.
  • Provided technical guidance to PARs regarding complex claim resolution inquiries from patients or insurance companies.
  • Monitored daily workflows of Patient Account Representatives to ensure accuracy and timeliness of claims processing.
  • Trained new PARs on best practices related to accounts receivable processes, customer service techniques, and policy and procedure compliance.
  • Resolved escalated customer complaints involving billing disputes or inquiries about payments received.
  • Followed up on unpaid claims in a timely manner.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Answered phones promptly in a professional manner.
  • Assisted with preparing daily cash reports for accounting department.

Education

Bachelor of Science - Health Administration

Southwest Florida College
Fort Myers, FL
06-2012

Skills

  • Dispute Resolution
  • Payment Negotiation
  • Credit card processing
  • Payment Processing
  • Investigative research
  • Adjustment posting
  • Collections
  • Payment posting

Affiliations

  • In my free time I enjoy working in my yard, planting seasonal flowers and yard decorations.
  • I love the water, if I am not in my yard you can always find me at the pool or the beach. The beach is my happy place

References

References available upon request.

Timeline

Insurance Payment Specialist

Wave Heathcare
07.2020 - 09.2023

Billing Specialist / Payment Poster

CommuniCare Health Services
08.2018 - 03.2020

Patient Account Representative - Team Lead

Consultants In Womens Health
07.2013 - 05.2018

Bachelor of Science - Health Administration

Southwest Florida College

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Karen Chambers